Technical Account Specialist II North Hills New York
- Full Time
Technical Account Specialist II will:• Lead the planning and implementation of external partners onto the DealerTrack network.• Connect new partners based on corporate goals.• Assist existing partners with LOS conversions. • Manage implementation timelines. • Track partner deliverables and profiles using SalesForce. • Support QA and Development teams requiring UAT testing from partners.• Assemble and coordinate cross functional teams on partner initiatives. • Coordinate with Network and Infrastructure teams on Partner needs.• Provide first level technical support and either answer or coordinate escalation in a timely manner. Own escalated issues and ensure a timely response across the organization. • Analyze and resolve problems associated with application systems and diagnose and work to resolve problems. • Understand xml structure, firewall rules and SFTP/HTTPS configuration requirements. • Collaborate with other teams and individual on best practices, internal tools and process improvements to deliver high quality software in short cycles.
• High School Diploma or GED Required• 3+ years of work experience Required, prefer experience in a related field, managing the delivery of Information Technology Implementations. • Bachelor Degree in IT related field Preferred.
Preferred Skillsets and Knowledge Of: • Knowledge in xml, database SQL statements, MSMQ, FTP, Firewall policies, HTTPS protocol• Knowledge of project management techniques and tools.• Proven experience in strategic planning.• Proven experience in risk management, change management• Proficient in MS Office applications (Word, Excel, Visio, Project). • Critical thinking and problem solving skills• Planning and organizing• Decision-making.• Influencing and leading• Team work• Negotiation.• Conflict management• Adaptability• Must be able to work in a fast paced environment.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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