Technical Account Specialist II North Hills New York

North Hills, New York
Jun 10, 2019
Metro Area
New York
Full Time
Are you great with customers, enjoy working with technology and enjoy a fast paced progressive co? If this is you, we would like to talk with you about our Technical Account Specialist II opportunity! I this role, you will provide strong enterprise account management, act as the primary point person for setting up a new partner and assisting existing partners with LOS conversions  in the DealerTrack environment. They also provide technical support and answer and/or coordinate escalations in a timely manner, owning the escalated issues and ensure a timely response across the organization.
Technical Account Specialist II will:• Lead the planning and implementation of external partners onto the DealerTrack network.• Connect new partners based on corporate goals.• Assist existing partners with LOS conversions. • Manage implementation timelines. • Track partner deliverables and profiles using SalesForce. • Support QA and Development teams requiring UAT testing from partners.• Assemble and coordinate cross functional teams on partner initiatives. • Coordinate with Network and Infrastructure teams on Partner needs.• Provide first level technical support and either answer or coordinate escalation in a timely manner. Own escalated issues and ensure a timely response across the organization. • Analyze and resolve problems associated with application systems and  diagnose and work to resolve problems. • Understand xml structure, firewall rules and SFTP/HTTPS configuration requirements. • Collaborate with other teams and individual on best practices, internal tools and process improvements to deliver high quality software in short cycles.
• High School Diploma or GED Required• 3+ years of work experience Required, prefer experience in a related field, managing the delivery of Information Technology Implementations.  • Bachelor Degree in IT related field Preferred.
Preferred Skillsets and Knowledge Of: • Knowledge in xml, database SQL statements, MSMQ,  FTP, Firewall policies, HTTPS protocol• Knowledge of project management techniques and tools.• Proven experience in strategic planning.• Proven experience in risk management, change management• Proficient in MS Office applications (Word, Excel, Visio, Project). • Critical thinking and problem solving skills• Planning and organizing• Decision-making.• Influencing and leading• Team work• Negotiation.• Conflict management• Adaptability• Must be able to work in a fast paced environment.

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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