Project Manager-Order Management II - Cox Business

Herndon, Virginia
Jun 10, 2019
Account Management
Metro Area
Full Time

Responsible for the direction, coordination, execution, control and completion of project management functions associated with all Large, Complex Fiber Projects, On/Off, Combination Fiber projects, and Complex Type II for designated Retail, Carrier or Enterprise Cox Business customers. This may also include some large Government, schools and hospitality customers. This includes scope of work review, risk assessment & management, project planning, estimating, tracking, reporting and management. Facilitates communication across operational groups, and ensures compliance with the defined processes and implementation. 

Work requires a great deal of planning and independent discretion to ensure that Large, Complex Projects are completed in a timely manner and in CCI’s best financial interests.  Responsible for key decisions such as vendor selection, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high profile projects to maximize immediate reoccurring revenue, determines labor needs required to staff project, etc.  

Cox Business Large, Complex Orders are defined as, On / off net Fiber and HFC customer, all products including but not limited to the following technologies: Multi – Location (3+), SIP / IAD, Metro E, IP Centrex, Bulk Video, Hot Cut, Wifi – Hospitality, Infrastructure as a Service (IaaS), and IP TV.  Large National account Multi Market. 


• Support all Retail and/or Carrier/Wholesale customers, project managing Bronze/silver/Gold and Platinum commercial customers, Hospitality Network customers

• The OM- PM II will manage Large, Complex Fiber Projects, On/Off, Combination Fiber projects, and Complex Type II for designated Retail, Carrier or Enterprise in support of Cox Business customers. Plans sequencing of projects and directs employees, vendors, and third parties to accomplish projects on agreed upon timeframes. Sets and manages customer expectations and proactively identifies and mitigates project risks.

• Ensures 100% accuracy and integrity of Customer data, Reviews and Evaluates to establishes implementation plan, reviews customer needs with boundary partner support enabling workflow to be moved to various Cox Teams all within the negotiated and agreed timelines.

• Manages projects to ensure profitability. Prepares cost analysis to maximize return on investment. Completes margin analysis on specific projects or unanticipated changes.  

• Services the company’s business operations by negotiating installation, platform, and production solutions on company’s behalf to ensure project serviceability.  

• Regularly exercises discretion and independent judgment to ensure project serviceability.  Responsible for key decisions such as vendor selection decisions, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high profile projects to maximize immediate reoccurring revenue, determines labor required to staff project, etc. 

• Provides project management for Cox Business service delivery process. Coordinates with Construction to build to new sites.  Determines the need for site surveys and conducts as necessary.    Determines if coordination is required with other carriers and coordinates as needed.  Identifies proper permitting and government approvals required for project and ensures they are obtained.  Evaluates the need for vendor work and equipment installation to service location; oversees vendor work and equipment installation to prepare for completion of Large, Complex Commercial Projects.

• Coordinates the delivery of designated Large, Complex services with customer. Conduct on-site post installation review and installation with customer.

• Analyzes communications and requests from clients, support departments, and subcontractors and determine what course of action is necessary. Updates appropriate management team and stakeholders on project status.  Communicates project requirements to other departments.

• Manages long range logistics and planning for multiple customer projects.  Obtains feedback at critical milestones and at project completion to ensure that project efforts are meeting customer expectations for time, cost, and results.  

• Coordinates with vendors and POC's for building access and install dates.

• Work closely with functional business divisions, vendors and customers in defining project priorities, approach, resources requirements and timing of deliverables.  Leveraging risk mitigation strategies to ensure both customer and business goals are met. 

• Updates and Tracks projects in Order Management tools and provides consistent updates and communications to status of projects.   Works the project plan and resolves any date conflicts with customer, sales team, field Project Managers and internal boundary partners. Addresses questions from customers on details of services being installed and ensures understanding of project lifecycle, duration, risk items and risk mitigation plans. 

• Acts as the single point of contact for managing customer escalations, project changes, cancels and disputes prior to billing.  

• Manages multiple projects concurrently.  



• 3+ years of experience required in related field (i.e. Communications Industry, Project Management, etc.).  
• Requires advanced knowledge of Hybrid Fiber Coax and Fiber systems utility construction and design parameters, proficient in Windows based applications (Word, Excel, Project) and in Order Management System (OMS).
• Excellent interpersonal, collaborative and verbal and written communication skills to work effectively both internally and with HICAP customers. 

Experience in telecom industry


• BS/BA degree in related discipline strongly preferred (i.e.  Business, etc.).  

• 2+ years of experience in a Project Management role leading cross functional projects preferred.

• Prefer certification in PMP

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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