Performance Manager II - Dallas, TX

Location
Grapevine, Texas
Salary
competitive
Posted
Jun 10, 2019
Specialty
Account Management
Metro Area
Dallas
Duration
Full Time


Agency Performance Manager


**This position is based in Dallas, TX and is not a remote position**



 



At
F&I Express, we are dedicated to bringing aftermarket sales into the
digital age with innovative technology that cuts costs, increases efficiency,
and adds an element of customer satisfaction never before seen in the industry.



 



F&I Express has become the online connection for all things
F&I.



 



F&I Express provides its customers with timely service and
the highest standard of quality demanded in today’s marketplace



 



With the largest aftermarket provider network in the industry,
our expertise has grown to include specialized solutions that streamline the
aftermarket F&I process for optimized efficiency. By moving product and
pricing information online, our software gives all parties the instant online
data access they want with simplicity and transparency.



 



As
a trusted partner with our F&I aftermarket insurance providers, the Agency Performance Manager is responsible for seeking our new
customers and maintaining and generating additional revenue with agencies and
their agents.  The Agency Performance Manager is the main point of contact, and is
responsible for executing the strategy, vision and operating plan for the Cox
Automotive F&I Express team.



 



Responsibilities




Ability to work remotely while
effectively managing the progress and results of all assigned agencies in
the agent network.


Manage and enhance partner relationships with C-level leadership
positions with the focus of articulating the value of F&I Express/Cox
Automotive and partner product offerings through regular client engagement via phone and in-person
visits as needed.




Proactively monitor and analyze
provider performance and trends to determine adjustments to expectations,
goals, and objectives in order to achieve desired utilization and results.

Determine needs for additional
resources in order to maintain continued success with all aftermarket
agencies.
Actively
participate in product development/enhancement review sessions to continue
in development as aftermarket/agent expert.


Maintain ongoing
communication with customers' Business and IT teams on issues affecting daily
operations including functionality enhancements, new product launches, fixes.
Act as escalation point for service inquiries, training, billing, and
reporting.

Primary resource to support the demonstration of our products and
services with our Partners' executive leadership and supporting teams.

Generate
additional revenue by promoting F&I Express/Cox Automotive and partners
solutions to assigned agencies.

Determine
needs for additional resources in order to maintain continued success with all
providers.











Qualifications



Bachelor’s Degree
required (or equivalent combination of education and industry related work
experience)

7+ years of
experience in an automotive dealership F&I manager/director position
required

Proficient in
understanding F&I market place with strong organizational and account
management skills

Deep
understanding of automotive aftermarket/insurance company, agent and dealership
operations

Strong analytic
skills with the ability to translate data trending into key actionable business
activities

Excellent
communication skills in order to successfully interact effectively with C-Level
and Executive Management as well as dealership personnel

Expertise with MS
Office products: Word, Excel, PowerPoint

Must have a high
level of comfort with automotive dealership technology and the ability to learn
and adapt to new and changing technology

Requires physical
ability and mental acuity to execute the duties of the position successfully
within required timeframes in order to meet business requirements.


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

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