Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.Key ResponsibilitiesMonitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessaryProvides direct communications link to customers to ensure their expectations are met and service issues are resolvedEducates dealers on all Manheim products and servicesInvestigates, troubleshoots, and resolves customer problems and issuesServes as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer serviceWalk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle valueReviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)Follow- up as necessaryCoordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehiclesReview vehicles in sale line up, locate missing vehicles, and work with accountQualifications:High School Diploma or equivalent requiredEffective communication (written and spoken) and interpersonal skills requiredAbility to work in a high performance, fast-paced team environmentComputer skills, including ability use Internet and MS OfficeAbility to adapt to and work effectively within a constantly changing environmentExcellent customer service and problem solving skills requiredAbility to sit or stand for prolonged periods of timeAbility to perform repetitive tasksManual dexterity
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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