Indirect Account Manager Single Family and Multi Dwelling

Omaha, Nebraska
Jun 11, 2019
Account Management
Metro Area
Full Time
Cox, we connect people to the things they love. Now we’d like to connect with
you. Cox Communications is looking for sharp
to join our team and be the voice
of our brand

As an Indirect Account
Manager (Multi Dwelling Units and Single Family Dwellings)
you will
influence and collaborate directly with industry partners, including but not
limited to property owners/managers/developers, realtors, and business owners
to increase revenue generation, market penetration, and drive sales indirectly
to the end consumer


Cox Communications, our employees are our most important resource. To
demonstrate the value we place in our employees, we offer:

  • Competitive
    base salary plus unlimited commission potential
  • Generous
    benefits to include healthcare day one, paid time off and 401(k) matching
  • Free
    Internet and other Cox discounted services
  • Career
    development programs and ongoing training, including tuition assistance
  • Future
    career growth and promotional opportunities


Responsibilities and Essential Functions


  • Partners directly with MDU property manager/leasing
    staff to drive product penetration and revenue growth. Manages MDU
    accounts once agreement has been signed; focuses on implementation of the
    agreement to ensure its success. Ensures all sales quotas are achieved
    while maintaining quality customer service.
  • Held accountable for successfully managing a portfolio
    of properties in assigned territory.  Success is based on portfolio’s
    revenue and subscriber growth.  Constantly assesses portfolio’s overall
    revenue and product performance and shifts approach, tactics and methods
    accordingly to ensure ongoing maximum results.
  • Increases subscriber growth by designing and launching
    sales and marketing strategies at contracted communities (training property
    staff as appropriate) or neighborhood within assigned territory. 
    Including, but not limited to sales events, competitions, and incentives.
  • Partners with property management to launch properties,
    train of staff on CCI products and services, and coordinate on-site
    marketing and promotion efforts.  Looks for opportunities to increase
    Cox Communications’ presence onsite.  Maximizes Cox’s brand &
    image exposure in each community. Generates interest in Cox Communications
    services in community through marketing materials (i.e. posters,
    brochures, websites, etc.) or other means if the co-server has obtained
    exclusive marketing rights for all or specific services.
  • Evaluates and drives the performance of current
    portfolio of properties on an ongoing basis (revenue, sales volume,
    etc.).  Identifies underperforming properties and develops approaches
    to increase sales.  Understands market demographics and tailors
    strategies appropriately based on data. 
  • Proactively identifies strategies and plans to address
    competitor activity in a very fluid, competitive market. Shares feedback
    and tactics to address competitive activities in
    territory.    Remains current on competitor activities,
    pricing, and product offerings to highlight CCI’s competitive advantages. 
  • Ensures compliance to any and all relevant residential
    agreements/contracts, including but not limited to on-site staff training,
    on-boarding process, and on-going review of progress. Ensures terms of MDU
    agreements are met to promote the company’s interests. 
  • Serves as a community ambassador of Cox Communications
    that is recognized as a subject matter expert on MDU matters. 
    Establishes a presence in the community through participation and
    leadership of relevant boards, groups, and committees.  Develops and
    cultivates long term relationships with industry partners (i.e. property
    managers, HOAs, etc.) in order to maximize revenue growth and drive
    product penetrations.
  • Partners interdepartmentally to maximize sales and
    drive penetrations in assigned territories (i.e. marketing, customer care,
    etc.).  Works with marketing to develop local materials to be
    included in MDU’s materials. 
  • Manage complimentary account and leasing agent
    programs, ensuring that rewards are consistent with results, and that
    clear expectations are set.
  • Partners with MDU Account Executives on the contract
    negotiation and renewal process.  May participate in contract
    negotiations.  May be partially responsible for smooth new build
    launches.  Remains current on legal and operation requirements;
    completes all required and/or recommended training.
  • Maintains the highest ethical sales practices and
    presents a professional image.
  • Anticipates the MDU residents’ next need and provides
    opportunity, direction and feedback to local & ATL MDU team members.
  • Identifies and shares
    globally any methods that yield desired results or possible sister system
    benefits and implementation.
  • Qualifications:Minimum

  • High School Diploma; GED or equivalent work experience
  • 2 or more years of experience required in related field
    (i.e. Marketing, Sales, Sales Operations, etc.)
  • Requires strong knowledge of CRM tools, database tools,
    Microsoft Word, Excel, PowerPoint, SPSS, & SAS.
  • Excellent interpersonal, leadership, presentation, and
    collaborative skills to work effectively with teams throughout
  • Adept at data analysis and interpretation to make data
    based decisions.  Uses data to evaluate whether potential MDU
    agreements add value to the company and determine if further penetration
    is possible from existing agreements.
  • Strong understanding of business acumen
  • Strong sales and negotiation/strategic prudence.
  • Maintains a global perspective by continuously
    protecting Cox’s best interests. Demonstrates ability to accurately advise
    company on opportunities and fiscally conservative strategies.
  • Ability to identify market trends and communicate to



  • BS/BA degree in related discipline strongly
  • Experience in
    telecommunications industry desired.

  • About Cox Communications

    Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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