Robb Report: Guest Experience Manager

Los Angeles, California
Base + Benefits (Medical, Dental ,Vision & 401k)
Jun 12, 2019
Metro Area
Los Angeles
Full Time

Robb Report: Guest Experience Manager

Robb Report is the global voice of luxury. Reporting on exceptional products, services and experiences for the affluent consumer, Robb Report leverages print, digital and social channels as well as custom curated event experiences to promote an extraordinary life. Robb Report’s parent company, Penske Media Corporation (PMC), is a leading digital media company, publishing, and information Services Company founded in 2003.


  • General administrative duties for Robb Report Live Media Events
  • Maintain database of invite list, event attendees, log all member data, and notes
  • Keep track of attendee outreach efforts and follow up communication schedules
  • Execute personalized guest outreach surrounding specific event invitations
  • Manage all recordkeeping and communications with clients
  • Coordinate distribution of all digital and print invitations, announcements, itineraries, scheduling, etc.
  • Collect event payments from guests, and coordinate travel logistics.  Record all payments and distribute receipts.
  • Keep track of RSVPs and update internal team on booking pace through weekly reporting
  • Gather, prepare and distribute biographical information (face pages) for internal distribution prior to events
  • Fulfill individual special requests and answer questions about our programs
  • Gather traveler information for various trips, convey details of events and schedules, gather and record signed waivers
  • Maintain and update weekly reports tracking guest attendance and other important information
  • Work with General Counsel to update and distribute waiver and release forms for events
  • Research prospective guests/attendees across multiple channels (social media, clubs, etc.)
  • Support events on an as needed basis (pre-event planning phase and onsite support)

Ideal Skills and Experience:

  • Exceptional organizational skills and attention to detail
  • Significant administrative experience
  • Outstanding communication skills
  • Experience in luxury marketplace or with UHNW individuals
  • An understanding of the yachting industry
  • Professional yet appropriately friendly demeanor with high-touch clients

About PMC:

Penske Media Corporation (PMC) is a leading digital media and information services company whose award-winning content attracts a monthly audience of more than 180 million and empowers more than 1 million global CEOs and business thought-leaders in markets that impact the world. Our dynamic events, data services, and rich content entertain and educate today’s fashion, retail, beauty, entertainment and lifestyle sectors. Headquartered in New York and Los Angeles with additional offices in 11 countries worldwide, Penske Media is the way global influencers are informed, connected, and inspired. To learn more about PMC and its iconic brands, visit