The Implementation Consultant (IC) is responsible for integrating, implementing and executing our Best In Class KBB Instant Cash Offer (ICO) and KBB Price Advisor Participating Dealer (PAPD) setup in the field. The IC is also jointly responsible assisting in the development of our internal dealer field sales team’s knowledge and use of ICO/PAPD as well as working closely with those Performance Consultant (PC) teams. The IC is individually responsible for the implementation of between 18-20 dealers per month.Key ResponsibilitiesTo effectively implement the ICO/PAPD processes, tools and behaviors into an existing dealer location and /or groupTo engage in high profile ICO/PAPD planning with external Executives, Dealership owners, General management and store level personnelTo ensure all ICO/PAPD product launches are effectively taken to market through the pre-launch and launch process with immediate results for the clientTo build and develop strong working relationships with customers and all users at all levels from Dealer/owner/Decision Maker downTo work with ‘at risk’ clients, determine action plan to turnaround for successProvide tailored solutions to the ICO/PAPD integration into an existing dealers process up to and including the Road to The Sale in order to achieve Best In Class resultsTo assist in the generating high client attendance to product launches with a goal of 90% minimum variable team attendance at launch dayTo participate in product development/enhancement review sessions to continue in development as a KBB ICO/PAPD business partner while leveraging real time field experienceTo schedule any travel in a way that allows for maximum time with clients and ‘reach’To work with new PC team members as required in mentoring activitiesTo construct and communicate summary reports with appropriate documentationTo engage and participate in the exchange of ‘best practices’ across entire dealer field sales and performance consultant teams
Qualifications:5+ years of experience in retail automotive (dealership) or a combination of experience in:Retail automotive (dealership)Like and relevant consultative Sales/Training experience in the automotive industryProven advanced relationship management capabilitiesDemonstrated advanced communication skills (verbal, written, phone, interpersonal and presentation)Proven ability and experience working with all levels of employee within a DealershipDemonstrated ability to articulate and communicate in an engaging mannerDemonstrated advanced listening skills with an ability to detect problems and risks through all communication vehicles (in person, by phone, via email).Demonstrated and proven advanced customer service skills and methodologyDemonstrated ability to work in both a team oriented and an individual environmentProficiency in using Customer Relationship Management Systems.Computer literacy including MS Office suiteCapable of traveling up to 85%, day and overnight
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
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