Program Manager

Atlanta, Georgia
Jun 12, 2019
Metro Area
Full Time

At Manheim, we’re transforming vehicle portfolio management. Our mission is to provide vibrant marketplaces, transparency and insights to maximize portfolio values, increase residual values, and thus positively impact new car sales.

Manheim Digital is looking for a unique individual who has the ability to provide strategic and tactical guidance to our clients and internal teams in ways that promote the adoption of our software and success of our client programs.  You are enthusiastic, creative, hungry to learn and have a passion for solving real business challenges.  You are a jack-of-all-trades and have a broad cross-functional background.  You enjoy sitting on the fence between the business and technical sides of an issue; you are happy to jump down into the weeds on either side of the fence to make sure the issue is well understood and that the technical solution is well-thought out, flexible and scalable.  You have a startup mentality where changing, adapting, adjusting, and improving every day is just part of the job.  You are inherently curious about how you can make things work, how you can make things better and aren’t content waiting for others to get it done.   “Self-starter” doesn’t even begin to describe you. A high degree of responsiveness and independent judgment is required to plan, prioritize and organize in a fast-paced, rapidly changing environment. You are the heart and soul of the client program, working in both interests of Manheim and the Client.  

General Responsibilities:


  • Be the primary point of contact for client(s) for all aspects of the program including but not limited to the overall client solution from launch to ongoing enhancements to end of life

  • Advocates and manages various client initiatives with multiple business stakeholders across the organization, ultimately leading to the achievement of the sales targets

  • Plan, design and direct the business requirement definition, configuration and implementation of the software product to support client needs

  • Overall responsibility for operational aspects of the program

  • Responsible for developing & maintaining excellent relationships on all levels with clients

  • Develop & maintain collaborative relationships with our clients and business & technology stakeholders including Client Project Resources, Product Managers, Development, QA & Support, as appropriate to establish priorities and provide ongoing updates

  • Tracks the team's overall progress to achieve organizational priorities within the requested deadlines

  • Communicates proactively with client on production recommendations, risks, challenges, and solutions

  • Identify and escalate (when needed) risks and issues; Provide mitigation strategies to leadership

  • Monitors and analyzes performance data and reports results to client

  • Conducts and leads status meetings regularly with client and the internal teams, ensuring thorough communication with all stakeholders at all stages of every project

  • Identify issues and opportunities within accounts and projects to provide solutions and potential sales opportunities

  • Coach junior-level program leads

  • Delivers formal internal strategy and execution presentations

  • Provide product consultation and training expertise 

Coordinate with client for UAT. Assist in production release validation.




  • B.S or B.A degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field

  • 6-10 years’ experience in a technology environment, including 2-3 years of experience in project management or business analysis

  • Demonstrate performance in building and maintaining long-standing client relationships

  • Demonstrated experience managing complex, large-scale, technology-driven projects with hands on experience, knowledge and understanding of underlying architecture, components, dependencies, etc.

  • Demonstrated leadership, initiative and follow through required

  • Ability to work with cross functional teams (BA, Dev, Ops, etc) and with other business/technology groups within an organization

  • Proven analytical skills and experience

  • Self-starter with ability to work with minimal supervision

  • Generates innovative ideas and solutions to challenges/opportunities

  • A balance of client relationship management, business management, operational, technical and program management skills and experience preferred

  • Must be able to influence and coach individuals on the program, requirements and its value stream

  • Effective at working in a highly matrixed environment

  • Extensive professional knowledge of market segment, industry and technology trends preferred



About Cox Automotive


Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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