Client Engagement Spec II

Manheim, Pennsylvania
Jun 14, 2019
Account Management
Metro Area
Full Time

This position is responsible for building and maintaining customer relationships, promoting Manheim products and services, taking care of a select number of major commercial / top dealer consignment accounts, cultivating new and inactive buyer relationships and assisting assigned VIP dealers with their presale and post-sale needs. This individual also supports the promotional department and assists with promotional activities as well as other duties as they are assigned.


Primary Responsibilities and Functions:

Maintain top dealer pool and increase dealer attendance by contacting dealers via phone, email or text to build rapport, provide information and promote sales.Work with dealer registration to maintain and update customer profiles for assigned VIP dealers. Record customer interactions through the CRM tool.Introduce and train dealers on auction products and digital services that will enhance their ability to interface with Manheim.Investigate and respond to customer service issues and inquiries.Build and maintain relationships with assigned commercial account reps and support them on sale day by providing requested materials and monitoring their lane promotions and customers. Provide post sale reports upon request.Generate, and provide sale lists to dealers by fax, email, text, or in person.  Supply specific vehicle information upon request. Call, text or email sellers as needed and follow-up with interested buyers.Contact and send out Thank You cards to VIP dealers who have attended after being inactive for 60 days. Send other appropriate communication to enhance customer relations.Assist customers in making hotel accommodations for their upcoming auction visit.Work concierge desk on sale days performing tasks such as dealer check-in and answering dealer questions.Promote certain Specialty/Special Sales (i.e., mobile, TRA, anniversary, etc.) via targeted calling campaigns as they arise within the Market structure, as needed.Make follow up calls before every sale to remind Simulcast dealers to log on.Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management, e.g., hanging decorations, banners, posters, promotional activities, recording sales information and processing sales transactions, filing, copying, etc.Qualifications:High school diploma or equivalent required.Minimum of one (1) year of experience in an office environment required.  Minimum of one (1) year of experience working in customer service related fields required.  One (1) year of telemarketing experience preferred.Valid driver’s license and good driving record required.Ability to drive vehicles with standard and automatic transmission.Effective communication and organizational skills required.Must be able to use general office equipment (i.e., phone, copier, fax machine, etc.).Basic Microsoft Office (i.e., Excel, Word, PowerPoint, etc.) computer skills necessary.Must be skilled at managing multiple projects and deadlines.Must be service oriented.Medium strength; must have the ability to lift up to 25 pounds.Stooping, bending, twisting, climbing stairs, pushing pulling, walking and reaching may be required for the completion of job duties.Ability to sit or stand for prolonged periods of time.Ability to perform repetitive data entry tasks, manual dexterity.Vision abilities required include close, distance and depth perception

Work Environment:

Occasional exposure to outdoor weather conditions as well as noise, dust, and fumes in auction lanes.


The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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