Traffic Specialist I
- Full Time
The Cox Media Traffic Specialist I is responsible for executing advertising insertion contracts from the time the order is delivered by Cox Media Sales to the time the order has expired and the client is invoiced. Responsible for accurate processing of all orders; including order acceptance, execution, validation and billing preparation. Streamlines workflow between all departments for efficiency and high contract fulfillment rate. Develops, upgrades and implements new enhancements within the Traffic and Billing system that will help achieve business goals and selling initiatives.
Contracts: Responsible for the on-going maintenance of the contract through its complete cycle. Maintenance of contracts may include: contract line revisions, contract line pre-emptions and application of basic adcopy. Import and Activate Contracts Understand, process and provide effective and timely resolution for all contract revision requests Use pre-empt functionality as directed Understand and apply adcopy as directed through basic adcopy instruction Process next day start contracts by deadline File and maintain paper and electronic documents as necessary Continuity: Runs and analyzes reports as necessary to ensure adcopy is properly assigned to contracts as well as report out to the field adcopy that is missing and required. Accepts traffic instructions / adcopy instructions in various formats, understand and logically apply the instructions into the traffic and billing software Creates efficiencies in adcopy application through expertise of all applicable software configurations May serve as liaison to Encoding Librarian Processes all adcopy instruction for next day start by deadline Runs and distributes adcopy reports to the field Manages workload to ensure balance for encoding Files and maintains paper and electronic documents as necessary Programming: Builds and maintains television programming (e.g. arrangements of breaks within a show) as directed through received programming information from licensed programming sources and local origination channels. Creates and maintains break structure for programming as required Adheres to deadlines ensuring that break scheduling occurs as required Continuously gains efficiencies through process for Local Networks and Interconnects Maintains and resolves programming discrepancies (e.g. cross-checking a network affiliate site) to ensure appropriate program structure, Maintains CCI advertising reservations as directed by Cox Media liaison Monitors and provides reports as necessary to alert sales of changes & ensuring that spot schedule is based upon inventory available. Scheduling: Runs necessary reports for monitoring contract fulfillment and distribution of reports to the field Uses pre-empt functionality in the system to address potential fulfillment issues as necessary Demonstrates skill and expertise of the Manual Schedule module within the application. Ensures all spots are scheduled as required and by deadline Initiates and monitors finalization process for potential error messages and resolve as necessary. Generates commercial playlist as necessary Completes manual reconciliation as necessaryQualifications:
• HS diploma, GED or relevant work experience
• 1 or more year of experience preferred in related field
• Requires strong computer literacy and familiarity with Windows-based application software, as well as working knowledge of MS Excel, Outlook, Word
• Excellent skills in accuracy, customer service, communicating in person, on the telephone or in writing, reasoning, prioritize and handle multiple tasks n a fast-paced environment, schedule adherence and meeting deadlines, in order to work effectively with teams throughout organization.
• AS/AA or Technical Certification in related discipline desired
• Six months experience using traffic and billing application software preferred
• 1 year previous general office experience preferred
• Experience in telecommunications industry desired
About Cox CommunicationsCox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.