Senior Sales Operations Analyst

Atlanta, Georgia
Jun 14, 2019
Account Management
Metro Area
Full Time
The Senior Sales Operations Analyst role is responsible
for developing, managing and supporting sales enablement tools critical to the
success of the Media Sales Organization. The role will include
identifying, receiving, analyzing, and prioritizing sales issues and requests
as it relates to Sales tools.  You will manage the intake of
request from sales users, develop operational reporting/dashboards and
proactively seek sales process improvements.   You will be responsible for ensuring that any issues
are resolved to completion, data quality is maintained, and best practices are
communicated to the end users.


The ideal candidate must possess
a unique blend of business and technical savvy, big picture vision, and the
drive to make that vision a reality.  You will operate with a high level of autonomy on projects while
maintaining excellent communications on status and progress to department and
division leadership


  • Work closely with Senior
    Management by developing and supporting operational initiatives.
  • Support the standardization and
    implementation of channel processes, policies, and procedures. 
  • Act as liaison between Sales,
    Ad Operations, IT and other partners. 
  • Improve user experience and
    utilization by engaging the teams that we support to uncover training
    opportunities or areas of improvement with our systems.
  • Maintain Long Term Roadmap for
    system enhancements and serve as project lead to ensure projects are
    implemented successfully. 
  • Manage day to day operations
    and serve as System Admin within Salesforce
  • Responsible for managing sales
    request to support sales enablement tools
  • Maintain continuous
    understanding of Sales needs, business processes, trends, and best
  • Monitor and analyze data to
    provide actionable recommendations
  • Perform weekly and monthly
    audits of key data points to ensure data integrity. 
  • Maintains professional and
    technical knowledge by attending educational workshops; reviewing
    professional publications; establishing personal networks; benchmarking
    state-of-the-art practices; participating in professional societies.
  • Serve as Salesforce Subject
    Matter Expert by understanding all aspects of configuration and
    technical/functional capabilities, including all changes and potential
    system implications related to Salesforce release upgrades. 
  • Provide training on systems and
    processes supported by sales systems. 
  • Identify needs, gaps and
    redundancies; recommend and drive ways to utilize sales tools to improve
    processes, productivity and user engagement
  • Work with cross functional
    program teams to ensure day to day themes are communicated to help improve
    the processes.
  • Work with Sales Communications
    and Training to deliver ongoing, accurate and timely communications to end
  • Develop and maintain reporting
    to support sales goals and drive revenue performance.
  • Performs system
    testing to ensure Sales enablement tools and new enhancements are performing
  • Qualifications:
  • Bachelor's Degree in
    Business Administration, Marketing, Advertising, Communications or related
    field or equivalent combination of education and experience
  • 5+ years of experience in
    working with Sales in an operational or project management role required
  • 5+ year working directly with a
    CRM system in a sales related environment required
    certification preferred
  • Proven analytical skills sets;
    translating data into actions
  • Proven ability to build strong
    trusted working relationships with internal and external business partners
    and executive level management; influencing without authority
  • Experience working and
    collaborating on projects across departments, business units and with
    varying levels of management
  • Proven experience gathering and
    translating feedback into actionable items to address the needs of sales organization across departments or business units
  • Excellent communication and
    presentation skills; self-starter

  • #LI-220

    About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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