Indirect Retail Account Manager

Location
Herndon, Virginia
Salary
competitive
Posted
Jun 17, 2019
Specialty
Account Management
Metro Area
Washington
Duration
Full Time
Do you have what it
takes to be the face of Cox Communications and represent our outstanding
products in top national and local retailers? In this role, you'll be the link
between customers and the Cox products that connect them to their family,
friends and the world!



 

The Indirect Retail
Account Manager
 manages
relationships with 3rd Party vendors and ensures personnel at
3rd Party locations promote Cox Products and services. Utilizes
strong interpersonal communication skills to influence and enhance business
relationships
 with National Retailer and Local Dealer Store
Management
. Indirectly influences 3rd Party Sales Agents to exceed sales
and business goals through product knowledge, training, contests, etc. Responsible
for overseeing a team of 3rd Party Specialists
 that influence vendor
contractors to promote, market and sell Cox Communications products and
services through direct interface with third party retail partners such
as Best Buy and Wal -Mart
.



  • Develops strategy to increase
    PSU production and third party retailer connection rates for assigned
    accounts/territory. Serves as business consultant to local dealers to
    translate strategy into effective operational & sales tactics. Strong
    consultative sales experience and ability to provide guidance to vendors
    on retail approaches to maximize sales of Cox products
  • Oversees team of 3rd Party
    Specialists; responsible for selecting, developing, and retaining team
    that will influence vendor contractors to promote, market and sell Cox
    Communications products. Provides training and development to ensure team
    meets sales goals and quotas for as signed accounts.
  • Hires or influences hiring
    decisions of 3rd party labor for vendors in assigned accounts.
  • Manages store and sales
    representative adherence to contract terms, policies and procedures.
  • Develops and cultivates long
    term relationships with Authorized Retailers and National Retailer
    Management in order to maximize revenue growth and drive product
    penetrations.
  • Implement regular store visits
    and evaluates Specialist and/or 3rd party agent performance.
  • Serves as key point of contact
    for Authorized Retailers, ensuring timely response and resolution to any
    issues/inquiries.
  • Designs and implements
    strategies to maximize sales; including but not limited to sales events,
    competitions and incentives.
  • Develops, leads, and implements
    sales and customer service strategy, enhancement and initiatives.
  • Identifies, develops, and
    implements process improvements towards improving customer satisfaction,
    reducing transaction costs and time, improving sales efficiency, etc.
    Ensures strategies improve retail operations metrics.
  • Works closely with marketing
    department to ensure consistency in the look and structure of sales
    collateral materials, packages and proposals etc.
  • Develops sales incentive
    programs for authorized retailers and internal team that drives results.


  • Qualifications:Required

  • 7+ years of experience required
    in related field (i.e. Marketing, Sales, Third Party Sales, etc.). 5+
    years of experience required if candidate possesses a related advanced
    degree (MS/MBA or above).
  • Excellent ability to persuade
    others through indirect influence.
  • Demonstrated ability to seek
    out and seize opportunities and take initiative with little or no
    direction.
  • Demonstrated ability to
    establish collaborative relationships as a key influencer in a fast-paced
    environment.
  • Demonstrated capacity to thrive
    in a high-change, often ambiguous business environment.
  • Demonstrated ability to
    actively and successfully coach & train others to enhance sales
    performance.
  • Strong business acumen and
    ability to translate strategy into effective operational & sales
    tactics.
  • Strong consultative sales
    experience and ability to provide guidance to vendors on retail
    approaches.
  • Valid local State Driver’s
    License with driving record that meets Cox standards


  •  
    Preferred



  • BS/BA degree in related
    discipline strongly preferred (i.e. Marketing, Business, etc.).
  • 2+ years of experience in a
    management role preferred


  • About Cox Communications

    Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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