Client Service Rep I
- Full Time
Client Service Rep - Grapevine, TX
**This position will sit in our Grapevine, TX office and is not a remote position**
is seeking a Client Service Rep I to
join our Lender Services team. The Lender Services team performs a variety
of services in the automotive finance space working with lenders and
aftermarket product providers in the industry. F&I Express was voted one of the Best Places to Work in 2017 by
the Dallas Business Journal.
The Client Service Rep I
role is an entry level position and is part of one of our fastest growing lines
of business – Express Recoveries. The
Client Service Rep I is primarily
responsible for collecting consumer refund quote information from aftermarket
product providers on behalf of lenders. This information will be gathered for
our lenders to issue refunds to the consumer after an auto loan terminates at
Make outbound calls to insurance, extended
warranty and service contract providers
Maintain a proactive and
detailed-oriented approach to collecting funds from providers
Build and maintain effective relationships
with providers with great communication and listening skills.
Maintain daily, weekly and monthly quotas
to meet established SLA (service level agreements)
Effectively prioritize and execute
tasks in a timely manner.
Organize daily work with an attention
Strong multi-tasking ability
High School Diploma or GED required
1+ yrs experience in clerical and/or customer service or related field required
Strong Microsoft Outlook and Microsoft Excel skills required
Strong written/verbal skills.
Exemplary attendance and punctuality required
Ability to work in a team environment
Ability to manage a high-volume work load
Flexibility and adaptability required – we work in a dynamic environment with changes and improvements occurring daily.
Previous collections and/or insurance experience a plus
- Previous automotive industry experience preferred
- Sitting, standing for extended periods of time
- Computer work Occasional bending, lifting Travel – must be able to travel occasionally if needed
- Normal office environment, with ability to visit and interact with all outside departments.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.