Dealer Services Coordinator - Manheim Milton

Jun 19, 2019
Metro Area
Full Time

About Manheim Canada

Canada is part of Manheim, the leading global provider of vehicle remarketing
services for more than 70 years. With locations in Vancouver, Edmonton,
Toronto, Montreal, Moncton, Halifax, and 24/7 sales via, Manheim
Canada hosts more than 30 in-lane and online auctions each month. Manheim
connects buyers and sellers of used vehicles to the world’s largest wholesale
used-vehicle marketplace, helping dealers and commercial customers achieve
results through auction channels, data analysis, inspections, financing,
transportation, purchase protection, mobile products and a wide range of
solutions. For more information, visit




Job Description:

position works with customers and location operational groups to ensure that
the sale runs smoothly both operationally and administratively.  Works closely with the Field Sales team to
ensure that customer expectations are met or exceeded. Promotes and educates
customers on the various products and services provided by Manheim.





Job Responsibilities:




  • Represents the Dealer
    Sales Lane at the location on sale days —promotes services such as Manheim
    Certified, accept and solicits reserve numbers from Dealers, assigns run
    numbers, reps vehicles on the block, works “IF” counter, up sells products and
    services, etc.


  • Works with lane,
    department managers, market sales team, and other coordinators to ensure
    each vehicle crosses the auction block on sale day and or is posted on OVE;
    also responsible for ensuring vehicles are re‐ran if


  • Works
    directly with customer onsite, via email & phone to ensure expectations are
    met and service issues are resolved.


  • Champions
    all sale day preparations (pre/post activities) related to in‐lane and online sales.


  • Demonstrates
    professionalism and sincere appreciation for the business relationships that
    have been established amongst the dealers and Manheim.


  • Investigates, troubleshoots,
    and resolves customer problems and issues; serves as a liaison between
    customers, sales teams, and location personnel to reconcile problems and to
    maintain a high level of customer service.


  • Assist with customer care
    issues and respond to dealer
    inquiries, problems, or concerns in a professional manner and escalate as


  • Educate customers on Online
    Vehicle Exchange, Simulcast, and on other Manheim services & products.
    Provide assistance and training in usage.  


  • Provide consultation to
    customers regarding setting of floor prices prior to every sale and educate
    dealers if needed to MMR. This will guarantee a success of a dealer’s in-lane
    and online offerings and ensure Manheim sets realistic dealer expectations on
    selling cars.  


  • Develop and strengthen relationships with dealers over the
    phone, online and at the Auction through planned contact and meetings, as well
    as feedback sessions regarding Auction and online use
    and services. 


  • Serve as initial contact for buyers and sellers. 
  • Maximize the number of transactions on OVE.
    Promote all listings onsite and offsite. 


  • Load inventory for dealers including no sales,
    transfer inventory from AutoTrader/others and vehicles with condition reports. 


  • Solicit inventory and
    offer additional services to all buyers (PSIs, recon,


  • Identify sold units and facilitate transactions
    through completion to include but not limited to the following: 

    -Monitor notifications generated online (e.g.,
    purchase confirmation). 

    -Confirm availability and location of vehicle
    (and title) at the time of sale. 

    -Generate and maintain required documentation
    for all transactions (e.g., Auction
    Bill of Sale, Gate Release). 


  • Work with manager to ensure
    a consistent and effective online and in-lane customer
    experience, appropriate transaction processing, high customer satisfaction and
    service levels. 


  • Walk
    vehicles for/with account representative and make recommendations for
    reconditioning to increase vehicle value


  • Reviews
    vehicles in sales line‐up, locates missing vehicles, and works
    with customers and operations to ensure that vehicles are prepared for sale
    (i.e., approval for repairs, frame checks, mileage, and VIN check).


  • Coordinates
    with Recon shops to ensure that repairs are completed in a timely manner


  • Works
    closely with vehicle check‐in and lot operations to
    ensure all work is completed on dealer vehicles (i.e., recon, inspections,
    details, etc.).


  • Contacts
    inside support if units are pulled from the sale or online for work not being
    completed or mechanical issues so this can be communicated to the customer.


  • Work
    with lot operations and quadrant coordinators to ensure appropriate scanning
    and organization of account vehicles.  


  • Review vehicles in sale line up, locate
    missing vehicles, and work with account representative to ensure vehicles are
    ready for sale.


  • Visibly demonstrate
    safety commitment by following all safety and health procedures and modeling
    the behaviors related to such.  Actively participate in support of all
    safety activities aligned with Safety Excellence.


  • Perform other duties as
    assigned by management.








  • High School
    Diploma or equivalent required.
  • 1 - 3 years
    Auction experience or 2 - 4 years dealership experience strongly preferred.  Previous experience in sales support
    role desired.
  • Effective communication (written and verbal) and interpersonal
    skills required.


  • Ability to work in a high performance, fast-paced team


  • Solid computer skills, including ability to use Internet and MS
    Office effectively.


  • Ability to adapt to and work effectively within a constantly
    changing environment.


  • Excellent customer service and problem solving skills required.
  • Ability to sit or
    stand for prolonged periods of time.
  • Ability to perform
    repetitive tasks; manual dexterity.
  • Vision abilities
    required include close, distance and depth perception.


    Work Environment:

    Office environment.

    Work conditions:
    • Amazing


    • At
      Cox Automotive Canada, our employees are our greatest resource!!



    About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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