Client Service Specialist II

Location
Carmel, Indiana
Salary
competitive
Posted
Jun 24, 2019
Specialty
Account Management
Metro Area
Indianapolis
Duration
Full Time


The Client Services Representative II is responsible
for day-to-day support functions serving internal and external customers.
Expectations include, but not limited to, top quality work through adherence to
Policy and Procedure while handling assigned tasks in a fast paced, high volume
atmosphere with quick turn time.



Essential
Duties and Responsibilities:




Receive, Review,
Respond and maneuver emails from customers from multiple sources
Special handling of Diamond Dealer
customer requests / issues
Approve / Decline loan
extensions according to policy
Work closely with multiple departments
to resolve requests / issues
Handling of
confidential personal and business information with discretion
Special projects as
assigned


Qualifications:

Job
Knowledge, Skills and Abilities:




Proficient in Microsoft Office
Written and oral communication skills
with attention to detail
Must possess excellent customer service
attitude/skills.
Business process knowledge
Must excel in multi-tasking and
organization
Must be
proficient user of Discover / nGen and InContact systems


 



Education
and Experience:




2 or more year college degree preferred
(but not required).
Industry knowledge or experience
equivalent.
Customer service experience (at least 2
years).


 




About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

Similar jobs

Similar jobs