Sales Coordinator - Cox Business

Phoenix, Arizona
Jun 25, 2019
Account Management
Metro Area
Full Time
The CB Sales Coordinator is responsible for enhancing and maintaining relationships with internal and external customers to provide support and to ensure customer orders timely move through the process.  The Sales Support Coordinator must stay up-to-date on processes, tools, products, services, rates/promotions and be able to problem solve, tracks trends and information using various reports and to provide data to leadership as needed.  The Sales Support Coordinator will support the outside sales teams in multiple facets of the customer experience and will work with boundary partners to coordinate and problem solve local needs.   The ultimate goal of the role is to unburden the Sales Rep by shepherding contracted sales to install with the best possible customer experience and the most expeditious order to cash interval.• Pull, review and breakdown Customer Service Record (CSR). • Verify address serviceability, services and pricing and confirms appropriate customer paperwork is complete and accurate.• Verification of complex services and solutions with customer. • Verify accuracy of service codes, term and pricing in Order Management System (OMS). • Perform or drive OMS, ICOMS data base clean up task’s completion (resolve discrepancies) during the proposal development process to drive greater order accuracy.• Account maintenance to include account parenting, file scanning, segmentation clean up, CPNI in the OMS and ICOM’s.• Enters all post-sales information into tracking system as appropriate.• Assists the Sales Department with all orders from initial sale through submit order.• Alignment with team peers (Sales Engineer, Account Executive, and Retail/Enterprise Sales Manager) to ensure a consistent customer experience.• Obtain additional Contact Information (Tech, Billing, BAA, Primary, Vendor, etc.).• Correct issues with Order Package/Sales Package (Proposal, Contacts, Forms, etc.) and upload missing documents into the OMS.• Manage Incomplete Queue and resolve change required or rejected orders.• Enter provisioning details into OMS (DTW, DL, Account Codes, etc.).• Assists and supports customer escalations for non-revenue generating activities (service and billing issues/credits).• Create Multi-Location / Enterprise, Proposals, opportunities and CIRs as approved by Manager.• Input low and no revenue orders (MACD’s) in OMS for sales.• Assists MACD with product conversion orders to drive greater accuracy.• Conduct MACD audits on large accounts to ensure accuracy• Verify Tax Exempt status and completion of necessary forms.• Provides and understands unique servicing needs of Retail/Enterprise customers (i.e. customer specific ordering forms).• Be familiar with different customer verticals and their needs• Renewal reporting and support to Enterprise sales channel.• Assist with new equipment requests (remotes/DTA’s)• Track all incoming requests in defined tracking system.• Able to articulate the correct information, processes and procedures to internal and external customers.  • Must be able to work with minimal supervision to accommodate the needs of the business. • Collaboratively works with Sales and boundary partners to timely accomplish tasks. • Must be proactive, open and receptive to feedback. Qualifications:• High School Diploma, GED or equivalent related work experience.• Associates Degree in Telecommunications, Business Administration or related discipline preferred.• Generally 2-5 years experience in sales support preferably in a technology industry.  • Customer service experience with Enterprise high-level customers preferred.• Telecommunications product and process experience in an Enterprise sales organization preferred.• Thorough understanding of telecommunications products and services preferred.

Compentencies Required on Day 1:• Demonstrated ability to cultivate positive inter-departmental relationships.• Demonstrated ability to establish and flourish relationships with Enterprise level customers.• Superior resource management skills.• Strong relationship management skills.• Strong written and verbal communication skills.• Strong organizational skills with a demonstrated ability to prioritize and multi-task.• Demonstrated ability to accept and influence change.• Self-motivated with an appropriate sense of urgency.• Advanced planning skills ensuring that goals are achieved with minimal supervision.• Demonstrated ability to think strategically.• Effective collaborative and team skills, individual judgment and professional maturity.• Strong research skills.

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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