Outside Sales Representative Home Security
- Full Time
Cox Communications is
seeking an Outside Sales Representative to join our Home Security team.
The Outside Sales Representative is an
incredible opportunity for someone with an entrepreneurial spirit, who
enjoys relationship building, managing customer accounts, and developing new
are a highly competitive and personable
individual who is interested in a sales career with an established and innovative
company, we invite you to keep reading to learn more about joining the Cox
Communications Home Security team.
Take Control of Your Career and Unleash your potential as an Outside
Sales Representative Home Security with Cox Communications today.
As an Outside Sales Representative Home Security,
you will be responsible for introducing, promoting and selling Cox Homelife
services and ancillary products to residential customers to ensure achievement
of Homelife PSU growth and net gain objectives. You will perform the entire
sales process (with a focus on Self-Generation and prospecting, in-home sales
consultation, sales and post-install customer satisfaction (follow-up) for
Homelife products to residential customers, with a strong Performance
Management accountability to meet or exceed sales targets.
As an Outside Sales Representative Home Security,
you will work independently in the field meeting with both new and existing
customers, with at least 90% of work time is spent in the field. In this role will use a company vehicle or private vehicle for extensive local travel, with
mileage reimbursement (or allowance). You will be expected to meet or
exceed corporate/regional sales goals in a goal-driven, sales organization.
Incumbents will exhibit a strong entrepreneurial spirit and self-motivation,
manage your own schedule and may work evenings and weekends to maximize
customer contact and regularly work outdoors in adverse weather conditions and
at night, when necessary. In some
situations, you may work with dissatisfied customers and will work in
customers’ homes or premises.
Successful candidates are driven “hunters”, with a strong work ethic, a high
degree of integrity and an entrepreneurial and achievement-oriented attitude.
Cox Communications, our employees are our most important resource. To
demonstrate the value we place in our employees, we offer:
base salary plus unlimited commission potential
benefits to include healthcare day one, paid time off and 401(k) matching
Internet and other Cox discounted services
development programs and ongoing training, including tuition assistance
career growth and promotional opportunities
Responsibilities and Essential Functions
Essential functions of the role include sales, customer service,
networking and collaboration, administration and self-development. Primary responsibilities within these
The ideal candidate will be able to
Self-Generate customer connect opportunities, in addition to company leads in
order to meet or exceed sales targets.Markets, promotes and sells Cox Homelife
services and ancillary products door-to-door to residential customers to meet
or exceed sales goals. Identifies new residential prospects through prospecting,
cold calling, auditing subdivisions, remarket neighborhoods and analysis of
street sheets by utilizing various resources and individual effort. Cold calls (door-to-door and phone) new and
existing customers in territory to sell (or upgrade) services and ensure
satisfaction with Cox services. Meets with prospective customers to collect
information required to assess their home security needs in detail and qualify
prospects. Delivers sales presentations following our G.U.I.D.E
sales process; and product demonstrations to customers and prospects. Uses
solution selling techniques to leverage the position of Cox Homelife products
to educate and influence customers to buy products, typically, in one sales
call. Educates customers in the use of installed Cox
Homelife products, service offerings, billing, charges, and product features. Engaged in Self-Generated prospecting
activities daily in order to ensure that sales expectations are met. Negotiates pricing, products, promotions, and
terms/conditions with prospective customers. Tracks orders and serves as a point of contact
for customer throughout sales and installation process. Keeps customers
informed of installation progress and installation problems and maintains
client satisfaction throughout the sales cycle. Builds and maintains relationships with
developers, realtors, insurance agents, contractors, builders in subdivisions
utilizing our Community Connection Program to promote Cox Homelife products and
services. Prospects and promotes Cox Homelife products
and services by asking for referrals at time of sale, being involved in
networking groups, making presentations at homeowners association meetings, and
conducting informational sessions at Cox retail stores. Builds and maintains effective internal
network to refer problems and process sales and installation orders. Communicates special conditions or extenuating
circumstances to Managers and/or assigned technicians to assure smooth
installation and excellent customer service. Initiates and documents new account
information by keying orders into ICOMS. Documents and communicates installation design
for Installers. Plans and organizes daily work route in
territory. Schedules installation appointments if
necessary. Maintains and submits regular expense and
sales activity reports using software designed for that purpose. Obtains credit approvals as required through
established processes. Ensures product pricing reflects pricing
structures set at the corporate level. Document contract information in Docusign and
provide copy to customers for approval.Attends job-related training to increase
knowledge of Cox and competitor home security services and offerings,
consultation, negotiation, and sales skills; attends scheduled team meetings,
refresher training, and service updates.Qualifications:Minimum
- Accountability, internal drive,
self-motivation, entrepreneurial spirit and a burning desire to excel, are
highly desirable attributes for successful candidates this role.
- 1 or more year of experience preferred in outside
or field sales experience with quotas and cold calling.
- Valid state driver’s license, good driving
record, reliable transportation.
- Certifications and licenses, as required by
state and municipal laws.
- 6 months experience using a computer in a work
or non-work setting.
- Willingness to work weekends and nights.
- 18 years of age
- High School
diploma or GED equivalent.
- Eligible to work
in United States.
- Excellent adaptability,
applied learning, assignment management, relationship building, customer service delivery, formal presentation skills,
high impact communications, results produced, continuous learning, PC skills,
quality orientation, sales disposition, self-management, self-motivation and
self-discipline, technical aptitude, and trustworthiness in order to work effectively with teams
BS/BA degree in related discipline or strong
sales background. Experience in direct sales in home security or
telecommunications industry. 2 years of outside or field sales experience
with quota requirements.Knowledge of local market, local contacts.
About Cox CommunicationsCox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.