Digital Client Service Specialist

Sacramento, California
Jul 02, 2019
Metro Area
Full Time

KCRA-TV/KQCA-TV, the Hearst Television affiliates in Sacramento, is looking for a Digital Client Service Specialist that is organized, a detail-oriented team player with exceptional written and verbal skills and has the ability to prioritize and manage time effectively.  A positive attitude and professional demeanor is essential along with the flexibility to work in a rapidly changing environment.  Specifically, you'll work with the sales force on processing digital advertising contracts, generating support materials for the sales team and coordinating the scheduling and launch of digital advertising campaigns. 

Responsibilities include:

  • Day to day management of digital advertising sales within a territory including forecast management, CRM and campaign management and sales analysis.
  • Build, traffic, and schedule advertising creative.
  • Proactively monitor, analyze and optimize all online advertising performance from creating insertion order to post completion.
  • Effectively communicate with internal teams (sales, production, finance) and external clients on performance and delivery of commitments.
  • Provide troubleshooting assistance for creative and operations-related issues for all campaigns.
  • Work directly with clients and sales team to provide detailed client service and execute integrated marketing plans; prepare proposals based on customer requests. Other responsibilities as assigned. 

Experience Requirements:

  • Experience with web/creative/ad serving technologies (HTML, Flash, JavaScript, DFP, etc.)
  • Ability to thrive in a fast paced work environment, manage multiple projects and tight deadlines
  • Strong focus on teamwork and self-starter
  • Extreme attention to detail and desire to exceed client expectations

Qualifications Requirements:

  • Proficient in Microsoft Products including PowerPoint, Excel and Word.
  • Ability to thrive in a fast-paced work environment and manage multiple projects.
  • Capable of learning new systems promptly and thoroughly.
  • Must be highly-focused, organized, accurate and detail oriented.


  • BA/BS or equivalent work experience.

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