Client Engagement Specialist II

Dallas, Texas
Jul 05, 2019
Account Management
Metro Area
Full Time

This position is
responsible for building and maintaining customer relationships, promoting
Manheim products and services, taking care of a select number of major
commercial / top dealer consignment accounts, cultivating new and inactive
buyer relationships and assisting assigned VIP dealers with their presale and
post-sale needs. This individual also supports the promotional department and
assists with promotional activities as well as other duties as they are

Primary Responsibilities
and Functions:

  • Maintain top dealer pool and
    increase dealer attendance by contacting dealers via phone, email or text
    to build rapport, provide information and promote sales.

  • Work with dealer registration
    to maintain and update customer profiles for assigned VIP dealers. Record
    customer interactions through the CRM tool.

  • Introduce and train dealers on
    auction products and digital services that will enhance their ability to
    interface with Manheim.

  • Investigate and respond to
    customer service issues and inquiries.

  • Build and maintain
    relationships with assigned commercial account reps and support them on
    sale day by providing requested materials and monitoring their lane
    promotions and customers. Provide post sale reports upon request.

  • Generate, and provide sale
    lists to dealers by fax, email, text, or in person.  Supply specific
    vehicle information upon request. Call, text or email sellers as needed
    and follow-up with interested buyers.

  • Contact and send out Thank You
    cards to VIP dealers who have attended after being inactive for 60 days.
    Send other appropriate communication to enhance customer relations.

  • Assist customers in making
    hotel accommodations for their upcoming auction visit.

  • Work concierge desk on sale
    days performing tasks such as dealer check-in and answering dealer

  • Promote certain
    Specialty/Special Sales (i.e., mobile, TRA, anniversary, etc.) via
    targeted calling campaigns as they arise within the Market structure, as

  • Make follow up calls before
    every sale to remind Simulcast dealers to log on.

  • Visibly demonstrate safety
    commitment by following all safety and health procedures and modeling the
    behaviors related to such. Actively participate in support of all safety
    activities aligned with Safety Excellence.

  • Perform other duties as
    assigned by management, e.g., hanging decorations, banners, posters,
    promotional activities, recording sales information and processing sales
    transactions, filing, copying, etc.

  • Qualifications:
  • High school diploma or
    equivalent required.

  • Minimum of one (1) year of experience in an office environment
    required.  Minimum of one (1) year of experience working in customer
    service related fields required.  One (1) year of telemarketing
    experience preferred.

  • Valid driver’s license and good
    driving record required.

  • Ability to drive vehicles with
    standard and automatic transmission.

  • Effective communication and
    organizational skills required.

  • Must be able to use general
    office equipment (i.e., phone, copier, fax machine, etc.).

  • Basic Microsoft Office (i.e.,
    Excel, Word, PowerPoint, etc.) computer skills necessary.

  • Must be skilled at managing
    multiple projects and deadlines.

  • Must be service oriented.

  • Medium strength; must have the
    ability to lift up to 25 pounds.

  • Stooping, bending, twisting,
    climbing stairs, pushing pulling, walking and reaching may be required for
    the completion of job duties.

  • Ability to sit or stand for
    prolonged periods of time.

  • About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

    Similar jobs

    Similar jobs