Client Engagement Specialist II
- Full Time
This position is
responsible for building and maintaining customer relationships, promoting
Manheim products and services, taking care of a select number of major
commercial / top dealer consignment accounts, cultivating new and inactive
buyer relationships and assisting assigned VIP dealers with their presale and
post-sale needs. This individual also supports the promotional department and
assists with promotional activities as well as other duties as they are
increase dealer attendance by contacting dealers via phone, email or text
to build rapport, provide information and promote sales.
to maintain and update customer profiles for assigned VIP dealers. Record
customer interactions through the CRM tool.
auction products and digital services that will enhance their ability to
interface with Manheim.
customer service issues and inquiries.
relationships with assigned commercial account reps and support them on
sale day by providing requested materials and monitoring their lane
promotions and customers. Provide post sale reports upon request.
lists to dealers by fax, email, text, or in person. Supply specific
vehicle information upon request. Call, text or email sellers as needed
and follow-up with interested buyers.
cards to VIP dealers who have attended after being inactive for 60 days.
Send other appropriate communication to enhance customer relations.
hotel accommodations for their upcoming auction visit.
days performing tasks such as dealer check-in and answering dealer
Specialty/Special Sales (i.e., mobile, TRA, anniversary, etc.) via
targeted calling campaigns as they arise within the Market structure, as
every sale to remind Simulcast dealers to log on.
commitment by following all safety and health procedures and modeling the
behaviors related to such. Actively participate in support of all safety
activities aligned with Safety Excellence.
assigned by management, e.g., hanging decorations, banners, posters,
promotional activities, recording sales information and processing sales
transactions, filing, copying, etc.
required. Minimum of one (1) year of experience working in customer
service related fields required. One (1) year of telemarketing
driving record required.
standard and automatic transmission.
organizational skills required.
office equipment (i.e., phone, copier, fax machine, etc.).
Excel, Word, PowerPoint, etc.) computer skills necessary.
multiple projects and deadlines.
ability to lift up to 25 pounds.
climbing stairs, pushing pulling, walking and reaching may be required for
the completion of job duties.
prolonged periods of time.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.