Supervisor Sales Operations Support

 

Provides virtual and onsite leadership to the
seven Sales Support Specialists located across the country.   Guide
and direct the SSS team to successfully support residential sales teams in
meeting or exceeding their sales performance indicators. Enables collaboration
with local, regional, and national clients and partners to ensure business
objectives are met or exceeded. Coordinates and facilitates communications,
defines processes, and ensures operational effectiveness.  

 

 

 

 

 

 

 

Major Tasks

 

 

 

 

 

 

 

Provides leadership
to ensure proper communication and workflow with the Field Sales Operations
team and all national and field leaders

 

 

Assists in tactical
and strategic business planning and execution

 

Oversees all support
initiatives and monitors quality of work output of the support team including PSC
Sales Appt Routing, DSR Turf Assignments, Compliance Audits, DSR onboarding,
and MDU Portfolio Balancing.

 

Interacts
directly with multiple sales channels to provide support and ensure sales needs
are met

 

Manages
processes to resolve/address/make decisions regarding process system issues

 

Provides
project management as needed and other general duties as assigned

 

Field
sales quarterly business review data gathering and presentation development

 

Develops
processes to improve efficiencies

 

Coordinates pilot
testing of new sales operations or support initiatives; nests existing
processes for improvement

 

Facilitates ad hoc
training, research, and reporting and onsite support for Field Sales special
projects

 

Monitors and ensures
compliance with all company policies

 

Coaches and develops
direct reports in all areas of performance

 

Disseminates company
goals and provides direction to support company mission

 

Travels to various sales locations
to lead direct reports and meet with clients/partners

 

Provides Field Sales advocacy for
national initiatives/meetings

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Qualifications:

High School Diploma,
GED or relevant work experience

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5+ years of related
experience in client services, sales, care, field or related customer support
or sales capacity

 

Strong quantitative,
analytical, and conceptual thinking skills and attention to detail

 

Excellent verbal and
written communications

 

Proficiency with
Microsoft Office Word, PowerPoint, Excel, Outlook

 

Demonstrated ability
to develop and maintain positive working relationships with internal and external
customers and quickly adapt to changes in process, requirements, goals, and
organizational change

 

Ability to
effectively motivate and engage direct reports to achieve and surpass goals

 

Demonstrated ability
to coach and develop staff

 

Proven ability to
execute tactical goals in support of national strategy and vision

 

Available to work
and/or manage flexible schedules

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ability to
travel up to 25% of time

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Preferred

 

 

 

 

 

 

 

BS/BA degree in
related discipline

 

 

2+ years of
experience in a management role or leading cross functional projects

 

3+ years in Cox Sales
or Sales Support/Operations role

 

Significant and
current ICOMS expertise

 

 

 

 

 

 

 

 

 

 

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

 

 

 

 

 

 

 

 

 

 

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

 

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.