Customer Support Associate

Posted: 7/16/2019

Location: Denver, Colorado
Function: Operations & Strategy
Specialty: Operations
Level: Experienced (Non-Manager)
Duration: Full Time
Salary Description: competitive


Role Purpose

We’re looking for someone whose energy and drive is contagious to everyone they encounter. Come join a team that routinely receives comments like, "I am passionate about the new potential of Bluprint and want to be a part of helping make big things happen for a company I feel good about. I am dying over here to be a part of the action at Bluprint.” In this role you’ll get to represent Bluprint and interact with our amazing and talented members!

Responsibilities

Helping members through email and live chat with site navigation, digital content, eCommerce orders, and mobile app questions

Managing multiple systems including Zendesk, Google Apps, other external web-based apps, and internal tools

Working cross-functionally with other departments to achieve common goals

Creating memorable experiences for our members, our team and yourself



Basic Qualifications
● Bachelor’s degree or equivalent professional experience


Eligibility Requirements
● Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
● Must be willing to work in Denver, CO
● Must have unrestricted work authorization to work in the United States

Excellent written and verbal communication skills
● Strong attention to detail
● Ability to collaborate with co-workers to elevate our level of service and the team as a whole
● Thrive in a fast-paced and quickly changing environment
● Ability to multi-task and keep cool under pressure
● An understanding of workload prioritization
● Ability to maintain a positive attitude
● Successfully balance personal touch with efficiency
● Inclination to take initiative and find creative solutions
● Gain energy from customer interactions

Recently acquired by NBCUniversal, Bluprint features complementary and adjacent categories that champion self-expression, wellness, mindfulness, performance arts and more. Bluprint’s vast content library consists of more than 3,000 hours of original classes and produced entertainment series’ across new categories. Offering content, commerce and community with the convenience of a 24/7 delivery system, Bluprint boasts a thriving community of over 13 million members and delivers a premium experience with best-in-class instructors and like-minded creatives.
At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.



We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

Work With Us