Manager Business Process Order Management

Atlanta, Georgia
Jul 18, 2019
Data & Analysis
Metro Area
Full Time


The Manager of Order Management manages the
implementation and sustainability of national projects or programs. This role
will be the leader for national order entry and will oversee programs such as
national work order accuracy, sales work order guidelines, and the tools
associated with driving order entry success. This role is responsible for
translating business needs to technical requirements and must possess a strong
technical acumen with the ability to communicate effectively with organizational


Key Responsibilities:

  • Experience
    leading projects and programs using a structured and methodical approach.

  • Project
    management duties of task management, action plans, launch and/or
    implementation timelines and activities.

  • Provides
    critical leadership within the order management organization; oversees
    fulfillment functions to ensure appropriate communication and workflow across
    all departments.

  • Responsible
    for ensuring the successful system-by-system implementation of new services,
    service enhancements, process improvement initiatives and/or operations risk
    mitigation strategies.

  • Responsible
    for partnering with business and technology resources to document formal
    business requirements for IT development.

  • Responsible
    for conducting root-cause analysis as needed to ensure attainment of order
    entry targets.

  • Communicates
    company and department goals, strategic vision and information to staff,
    department leaders, cross functional departments, and stakeholders effectively.

  • Manages
    resources to meet or exceed customer and/or business expectations including but
    not limited to staffing and workload allocation.

  • Partners
    with stakeholders on strategic business planning and initiatives, pilot
    testing, implementing best practices and optimizing work-flow to enhance
    performance and drive effective resource management to meet or exceed customer
    and business expectations.

  • Works
    with internal business partners to ensure business objectives are met or

  • Partners
    with sales and sales support leadership to maximize revenue, drive outstanding
    customer experience and achieve product delivery efficiency.

  • Monitors
    and ensures compliance with all company policies.

  • Oversees
    all project management functions within the order management organization.

  • Interacts
    directly with multiple sales channels to provide support and ensure sales the
    needs of the sales organization are being met.

  • Reviews
    and translates customer escalations, provides solutions and supports team to
    execute appropriate solutions and/or responses. Develops processes to improve
    workflow and department efficiency.

  • Provides
    for data base management to support data integrity for enterprise supported
    tools & applications.

  • Develops
    self and others, model’s accountability, provides guidance, sets performance
    goals and expectations for the department, manages performance, provides
    training and development opportunities.

  • May
    participate in the development of annual operating budgets and re-forecasts as

  • Ensures
    Order Management organization is in alignment with company and region-specific
    policies and procedures, including compliance with federal, state, and local
    commission and agency rules and regulations.

  • Promotes
    positive work environment, motivates and coaches staff to achieve department
    and company goals.

  • Demonstrates
    enterprise wide thinking by collaborating across regions on special projects
    and develops, builds and manages relationships with Center and regional peers.


  • 7
    + years of experience required in related field (i.e. Marketing, Sales, Sales

  • Etc.);
    5 years of experience if candidate possesses advanced degree.

  • Requires
    strong knowledge of Microsoft Excel, PowerPoint, Access, and Outlook.

  • Excellent
    interpersonal, leadership, presentation and collaborative skills to work

  • effectively
    with teams throughout the organization.


  • BS/BA
    degree strongly desired.

  • 2+
    years of experience in a leadership role or leading cross functional projects

  • Experience
    in telecommunications industry desired.

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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