Product Manager - Cox Internet Residential Broadband
- Full Time
Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us, and lets build a better future together.
About the Job
individual is responsible for product development and management for Cox
Internet Residential Broadband. The
Manager will lead development and launch of key strategic
products/enhancements, working closely with teams from Marketing, Enterprise
Development & Operations, Engineering and other business boundary partners.
He or she will also be responsible for managing our customers’ speed
experience, proactively identifying opportunities to improve the speed and
reliability that we deliver in our speed tiers.
What You Will Do:
Product Development for Cox Internet and
Lead development from ideation to
implementation of new products, enhancements and tools related to Cox Internet
Develop customer and agent-facing improvements
to our speed test and speed troubleshooting tools/applications
Maintain the product roadmap for Cox Elite Gamer
and lead development and implementation of new features for the product
Manage requirements development and analysis
for frontline and customer impacts of network upgrades
Drive the development of business cases which
define the value proposition of proposed product enhancements
Plan and oversee research, user acceptance
testing and trialing of new solutions
Drive continual improvement in Cox’s speed
test performance on internal, customer and 3rd party speed test
Leverage and lead analytics efforts to
proactively identify opportunities for improvement throughout the lifecycle and
customer speed experience.
Managing Cox.com Speed Test and supporting
customer self-service and troubleshooting guidance
Creating and maintaining a low latency product
strategy for Cox Internet and related products
Monitor developments within the industry,
vendor community and technology trends and considers these in light of product
· Minimum 3-5 years’ experience in product
development, technology, consulting or a related business field.
· Demonstrated expertise in managing new product
development and introduction through the entire SDLC.
· Exceptional analytical and strategic planning
· Well-honed written and verbal communication
skills. Strong executive presence
· Demonstrated experience with financial and
operational modelling .
· Strong time management and prioritization skills
with a demonstrated ability to execute against multiple projects and succeed in
a fast-paced, results-oriented work environment.
BA/BS degree in business or technical field
strongly preferred. Master’s degree
Direct experience of Cable and/or
Telecommunications Broadband industry highly desirable.
About Cox CommunicationsCox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.