Client Support - Business Services Generalist

Posted: 7/19/2019

Location: Orlando, Florida
Function: Sales & Business Development
Specialty: Business Development, Sales
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive


Reporting to the Business Services Support Manager, this position will be responsible for training, supporting, and assisting the Inventory team in its daily operations. The Business Services Support team is the primary operations and systems support for golf course partners. The position is based at headquarters in Orlando, FL.

Who We Are and How We Do It: Business Services is on the front line of our business, so you will provide top-tier service to all of our platform’s course partners.You will be responsible for taking inbound phone calls and emails from course partners throughout the United States and Canada. Our team provides inventory and marketing support to help ensure our partners are represented properly on GolfNow.com and on their own booking engine.This team environment relies heavily on communication and collaboration. We work together to help ensure excellent service is delivered to each of our course partners.We pride ourselves on our team’s speed, accuracy, resourcefulness and team culture. Our team constantly interacts with several other sales, support and development teams to enhance processes and come up with new innovative solutions. The Business Services Support Generalist will be responsible for the following: Manage all internal request queues (Inventory Updates, Marketing requests, Promo Codes, Project Cases, etc.).Respond to inbound correspondence, both through email and by phone, from course partners related to the operations and administration of GolfNow on and as needed basis.Participate in outbound sales initiatives, lead generation and projects as they arise.Become an expert in use of GolfNow Central, GolfNow’s management software that powers the tee time inventory and information provided on GolfNow.com.Consistently hit metrics defined by cases closed, accuracy, client surveys, leads generated and inbound/outbound calls.Conduct weekly Quality Assurance for other team members.

• Ability to handle multiple projects simultaneously
• Strong communication skills
• Strong teamwork skills
• Strong computer/internet skills required (i.e. Excel, Google Docs)

• Must be willing to work in Orlando, FL
• Interested candidates must submit a resume/CV through www.nbcunicareers.com (50218BR) to be considered
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

Desired Qualifications
  • Bachelor’s degree preferred
  • Golf industry knowledge preferred.
  • Detail oriented self-starter with outstanding interpersonal skills both verbal and written
  • Background in golf industry preferred
  • Sales experience preferred
  • Detail oriented self-starter with outstanding interpersonal skills both verbal and written

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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