Digital Media Sales Services Specialist - Cox Media

San Diego, California
Jul 19, 2019
Account Management
Metro Area
San Diego
Full Time
Role Summary

The Digital Media Sales Services Specialist I (SSS I) coordinates and troubleshoots the acquisition and fulfillment of advertising orders for accounts with moderate to high revenue potential; involves working closely with assigned sales consultants and clients as well as the Campaign Fulfillment Center (CFC), Digital AdOps Team, and other Sales Services Staff. 

Primary Responsibilities and Essential Functions 

• Serve as the liaison between sales consultants, CFC, AdOps, Digital Vendors, and Client Services. 

• Strategizes with sales consultants and other Sales Services staff to increase revenue generation that includes up selling as it aligns with the client solution and other opportunities available that fit within the client’s goals and objectives. 

• Key duties include creating proposals, partnering with the Sales Service Coordinators (SSC) for order entry and revision instructions, managing and troubleshooting ad copy, fulfilling makegood requests, and managing client requests. 

• Takes responsibility to solve internal / external customer problems. 

Major work activities include:

• Ensures that ad copy is submitted to the CFC, entered into Novar per instructions, and approved and corrected if necessary; updates or troubleshoots ad copy and locates previously used spot IDs and copy media, as needed.

• Investigates pre-empted spots, submits makegood instructions based on client or sales consultant direction, and ensures that makegoods are processed correctly in Novar.  

• Calls customers to obtain information or missing ad copy, or to inform them about schedule changes; responds to customers’ questions, solves their schedule-related problems, and handles other client requests by phone; in conjunction with a sales consultant provides follow-up information and post-campaign details to clients; may meet with clients in person at the request of the sales consultant and/or local Sales Manager.  

• Submits digital media (online product, mobile, VOD, Interactive), and local origination channel (LO) orders using the appropriate fulfillment processes and systems.  

• Monitors key business reports to gauge the successful fulfillment of client contracts. Initiates and takes action as needed to engage sales consultants in modifications, changes, and/or client notifications needed. 

• Sets up new clients/agencies in TIM and works with CFC to set them up in Novar and set up their billing. 

• Investigates and resolves credit holds and misapplied payments; maintains records and keeps balance on all trade accounts. 

• Attends job-related training that may include refresher training, and service updates. 



• HS diploma, GED or relevant work experience

• 2 or more year of experience preferred in related field

• 2 years experience in a sales environment or performing customer service work

• Requires 6 months experience using Microsoft Office applications in a work or non-work setting 

• Excellent skills in adaptability, applied learning, collaboration, customer service orientation, high impact communication, initiating action, keyboarding, PC skills, problem solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication, in order to work effectively with teams throughout organization.


• AS/AA or Technical Certification or Bachelor’s degree  in related discipline strongly desired  

• Knowledge of Google Ad Planner, DFP, Photoshop is a plus

• Analytical in nature with a firm grasp of numbers and attention to detail

• Strong time management and organization skills

• Ability to work independently with little supervision


About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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