Technical Client Service Rep I - DealerTrack Dallas

Location
Dallas, Texas
Salary
competitive
Posted
Jul 23, 2019
Specialty
Account Management
Metro Area
Dallas
Duration
Full Time
Technical Support Specialist –
DealerTrack



 



Key Responsibilities




The Customer Service Rep will be responsible for
routine customer questions relating to product usage, as well as technical
support issues relating to the VinSolutions family of products
Handle routine customer questions relating to product
usage, as well as technical support issues relating to VinSolutions family
of products
Maintains expert level knowledge of MotoSnap Solutions
and Products
Develops and maintains strong technical expertise in
VinSolutions products and those devices and platforms upon which the
products function
Accurately logs all customer information in the CRM
customer ticketing system
Adhere to corporate objectives for ticket processing
and associated support service level agreements for response time and
ticket closure
Follow up skills
Ability to handle and respond to multiple open issues
Able to work independently with little direction and
multi-task and handle various tickets at once while being extremely
productive and timely
Ability to work required shifts both independently and
within a team organization
Facilitate communication from Support Team to other
departments as needed to complete Cases


Qualifications:

Qualifications 




Must be flexible to work any shift during business hours,
currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet
business needs)
Hours are extended and varied must have an ability to
accommodate a flexible schedule and work overtime as needed
Follow up/follow through skills required
Ability to handle and respond to multiple open issues
Able to work independently with little direction and
multi-task and handle various tickets at once while being extremely
productive and timely


 



Education & Specialized
Knowledge
 




Associates Degree or Technical Certification required
or equivalent work experience
Customer oriented background
Knowledge of various computer applications including
experience with business support applications such as MS Office (Word,
Power Point, and Excel) required
Excellent oral and written communication skills
Experience working in a team environment and assisting
others as applicable
Requires attention to detail and the ability to adapt
to change
Ability to type 40+ WPM


 



Preferred Qualifications 




Technical background preferred 



About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

Similar jobs

Similar jobs