OPM Operations Manager
- Full Time
continuous and visible leadership for medium size and scope current and future
end-to-end (E2E) process improvement and
quality-related initiatives under the supervision of a Sr. Mgr or higher; Accountable
for and serves as an authority on various aspects of an initiative including: research,
launch, customer experience design, financial and operating metrics, and process
roadmaps; Recognized as subject matter expert (SME) on a spectrum of processes
and quality improvement protocols; Leads small to medium cross-functional teams
by example demonstrating passion and drive to satisfy customer needs and
optimize customer experience through quality improvements to internal organization
processes and technology; Synthesizes information to determine both current and
future (years in advance) customer needs; Provides input into budget decision;
Operates with moderate latitude for independent judgment within operational
parameters; Negotiates critical and controversial issues with midlevel leadership
on ideas and solutions that impact industry and/or corporate results; contributor
to form quality and process initiative roadmaps spanning multiple year plans; Develops,
or provides guidance to develop, innovative solutions to highly complex and/or
emerging technologies; Provides influence and leadership to cross-functional
teams and other stakeholders on ideas and solutions that impact industry and/or
Responsibilities and Essential Functions
Guide and support cross-functional teams to move ideas through a
project funnel from ideation through deployment as the champion and owner of
Analyzes customer and business process performance metrics and
interprets underlying drivers to translate into fact-based recommendations.
Develops a documented improvement roadmap which aligns with financial
plans and/or meets the demands of our customers, market and competitive trends or
Works with cross-functional SME’s to translate vision into clear
and defined business requirements to drive functional specifications and
Supports the development of business cases which define the value
proposition to support quality and E2E process improvement investments in
collaboration with business partners.
Supports the prioritization of E2E process improvements and
defines necessary resources needed to optimize the customer experience and
Provides recommendations to management regarding facilities,
personnel, and funds required to carry out quality or E2E process improvement
investments that are directly related with and directed toward fulfillment of
overall organizational objectives.
Serves as a champion for quality and process improvement
initiatives to obtain necessary cross-functional support and sponsorship. Directly and indirectly influences others to
garner needed resources and support.
Responsible for the delivery of a set of quality or process
improvement initiatives which positively impact the customer experience and
corporate results. Ensures success
through adequate planning, resourcing and communication with team members on
Facilitates communication among executives, peers and relevant
department and cross-functional stakeholders to maintain alignment and
awareness of current state and future plans.
Create, sustain and optimize operational practices and procedures
to drive efficiencies.
Manage and review allocated budget and actual spend for quality
and E2E process improvement activities.
Exhibits leadership with respect to project development, team
interactions, business insights and process improvement.
Skills and Qualifications
5 or more years of experience required in related field (e.g.,
Technology, Marketing, Process Improvement, etc.)
Excellent interpersonal, collaborative and communication skills to
work effectively with teams throughout organization
BS/BA degree in related discipline
strongly desired (e.g., Business Administration, Engineering, Computer Science,
Six Sigma certification preferred
3 or more years of experience in a
management role preferred
Experience in telecommunications
or high-tech environment
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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