Order Management - Project Manager I, Cox Business

7 days left

Pensacola, Florida
Aug 01, 2019
Account Management
Metro Area
Full Time
Responsible for the direction, coordination, execution, control and completion of project management functions associated with Moderately Complex Retail Cox Business customers. This includes scope of work review, risk assessment & management, project planning, estimating, and tracking reporting, management and internal and external customer communications. 

Cox Business Moderately Complex Orders are defined as, but not limited to the following: COI (Cox Optical Internet), Copper, and Hybrid.

1. The OM- PM I will manage all Moderately Complex Projects in support of Cox Business Retail customers.

2. Leads smaller and/or less complex projects.

3. Regularly exercises discretion and independent judgment.

4. Provides project management for Cox Business service delivery process.

5. Coordinates the delivery of designated Moderately Complex services with customer.

6. Interface with customers and vendors to ensure the integrity of Cox solutions.

7. Conduct on-site post installation review and installation with customer.

8. Oversees and controls multiple customer projects based on schedule due date. 

9. Sets and manages customer expectations and project risks, managing and escalating issues and changes.

10. Coordinates with vendors and POC's for building access and install dates.

11. Update appropriate management team and stakeholders on project status. 

12. Communicates project requirements to other departments.

13. Anticipates and identifies tasks required to support change and communicating implementation status.

14. Work closely with functional business divisions, vendors and customers in defining project priorities, approach, resources requirements and timing of deliverables.

15. Obtains feedback at critical milestones and at project completion to ensure that project efforts are meeting customer expectations for time, cost, and results.



1. 3+ years of experience required in the Communications Industry and/or Project Management  

2. Preferred knowledge in aerial and underground utility construction and design parameters.

3. Proficiency of Windows based applications (Word, Excel, Project) and knowledge of Order Management System (OMS).

4. Excellent interpersonal, collaborative and verbal and written communication skills to lead and work effectively with teams throughout organization.


5. BS/BA degree in related discipline strongly preferred (i.e. Business, etc.).  

6. 2+ years of experience in a leading cross functional leadership role preferred. 

7. Experience in telecommunications industry desired. 


About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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