Retail Sales Associate

Macon, Georgia
Aug 13, 2019
Account Management
Metro Area
Full Time

At Cox, we connect
people to the things they love. Now we’d like to connect with you. Cox
Communications is looking for sharp
talent to join our team and be the voice of our brand.


As a Retail Sales Associate, you are an ambassador of the Cox brand and
will be the primary point of contact for both new and existing customers. 
Working in a Solutions Store, you will guide customers through the purchase
decision, installation process and education of Cox product and accessory
offerings while providing an exceptional customer experience.


You will be responsible
for meeting established sales, retention, and customer experience objectives by
ensuring customers are provided with the appropriate product and accessory
solutions.  As a critical member of the sales team, this role requires
strong interpersonal skills and a passion for delivering an outstanding
customer experience. 


You will play a key role in maximizing sales and
profitability by focusing on key business initiatives, store
merchandising, marketing execution, inventory management, and loss
prevention.  Other operational duties may include paperwork and completion
of sales reports as they relate to store opening and closing.


This is the perfect career opportunity for sales-driven individuals
with an entrepreneurial spirit. Unleash your potential with Cox
Communications as a Retail Sales
Associate. Keep reading to learn more and apply today!


At Cox Communications,
our employees are our most important resource. To demonstrate the value we
place in our employees, we offer:

  • Competitive base salary plus
    uncapped commission plan
  • Generous benefits to include
    healthcare day one, paid time off and 401(k) matching
  • Free Internet and other Cox
    discounted services
  • Career development programs and
    ongoing training, including tuition assistance
  • Future career growth and
    promotional opportunities

  • Primary Responsibilities
    and Essential Functions

  • Ensures individual sales,
    retention, and customer experience targets are met
  • Explains, illustrates,
    demonstrates product and accessory capabilities and offers suggestions
    based on customers’ wants and needs using established sales tools and
  • Provides best-in-class customer
    service by consistently practicing sales behaviors.
  • Aids customers in completing purchases using
    established tools, and resolves issues promptly and professionally;
    maintains polished and professional presence and adherence to
    appearance guidelines.
  • Executes promotions and
    campaigns designed to increase brand equity and achieve sales objectives
  • Assists with store opening and
    closing duties, maintaining proper cash handling metrics
  • Participates in inventory cycle
  • Ensures sales floor remains
    well merchandised, clean, and visually appealing at all times
  • Participates in workshops,
    special events, and product demonstrations to drive customer loyalty
  • Continuously expands knowledge
    of current Cox products as well as competitor product offerings by
    participating in regular training classes inside and outside of the store
  • May be required to work in
    other locations in the same geographical area.
  • Provides support for other
    sales agents as needed to ensure optimal customer service
  • Assists with other duties as

  • Qualifications:


  • HS diploma, GED or relevant work experience
  • Ability to meet established sales, retention, and
    customer experience targets
  • Willingness to work a flexible schedule which includes
    weekends, evenings, and holidays
  • Track record of high individual performance with
    demonstrated financial result in sales and retention
  • Strong interpersonal and communication skills to
    effectively sell products using a solutions-based approach
  • Ability to multi-task and prioritize in a
    service-oriented, fast-paced team environment
  • Computer literacy with an aptitude for learning
    communication products, services, and accessories
  • Ability to lift 25-50 pounds to help manage stock room
  • Ability to be mobile within the store for long periods
    of time to greet customers and demonstrate products and services

  • Preferred

  • AS/AA or Technical Certification in related discipline
  • One or more year of experience preferred in related
    field (i.e. Sales, Retail Sales, Service Industry, etc)
  • Previous experience with store operational duties
  • Cash handling; cashier;
    and previous billing system experience
  • Ability to showcase or drive solution minded
    resolutions for customer issues.
  • Sales, Retail, Service Industry, and Customer Engaging
    role where customer decisions are influenced
  • Ability to understand customer service principles and
  • Fluency in the Spanish language, both written and

  • About Cox Communications

    Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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