Technical Client Service Rep I

Grapevine, Texas
Aug 13, 2019
Account Management
Metro Area
Full Time

F&I Express
is seeking a Technical Client Service Rep II to join our Client Services team. The Client Services team performs a variety
of services in the automotive dealership space working with dealerships,
agencies/agents, aftermarket product providers and integration partners such as
digital retailers. F&I Express
was voted one of the Best Places to Work in 2017 by the Dallas Business

The Technical Client
Service Rep II role is an important part of our Client Services team and manages inbound requests for support of F&I Express, Express Digital Media and supporting API (application programming
interface) services. This team member will be responsible for the successful
installation, training and support of new customers, as well serve as the key
point of contact for customers once they are live on our products. Support will
be provided by clearly communicating technical solutions in a user-friendly,
professional manner.

The Client Services
team operates from 8 AM to 8 PM CT from Monday through Friday, and 10 AM to 4
PM on Saturday. Team members are scheduled for full time employment (40 hours
per week), but this may involve working different shifts including some Saturday
shifts as part of this role.

Job Duties

Effectively handle phone calls and
emails from customer who are experiencing problems with one or more of our

Help customers by providing answers to
questions about our software applications.

Ability to present ideas and solutions
in user-friendly language to colleagues and customers alike.

Capture all call-related details and
actions into Client Services ticketing system.

Triage issues and escalate within the
Client Services team or to Engineering team as needed. Follow-up on all
escalated issues with internal team and contact customer with additional
information, instructions, solutions, etc.

Self-starter, proactive and
detailed-oriented with great communication and listening skills.

Ability to effectively prioritize and
execute tasks.

Winning customer-focused attitude with
ability to develop and maintain positive customer relationships.

Exemplary attendance and punctuality.

Strong written/verbal skills.

Flexible – we work in a dynamic team
environment with changes and improvements occurring daily.



High School Diploma/GED required

3 years or more customer service work
experience or in a related field

Knowledge of PC, Microsoft Windows and
Microsoft Office applications.

General knowledge of software
applications, XML and standard technical troubleshooting procedures.


Automotive dealership experience is a

Bachelors/Associate degree is not
required, but a plus.

Technical degree or certificate preferred

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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