Process Manager I

Atlanta, Georgia
Aug 13, 2019
Project Management
Metro Area
Full Time

Role Summary:

Cox Communications, Inc. is seeking a Process
Manager I who is responsible for providing process insights and executing upon
optimization opportunities for the Residential Sales Organization. The Process
Manager will focus on improving the agent and customer experience through the
evolution of processes, policies and user solutions while keeping customer and
business needs in mind. This role will ensure standardization efforts are met
from implementation to maintenance by closely collaborating with team members.
This individual will work closely with front-line residential sales teams,
boundary partners and IT in an agile environment.  The ideal candidate will have the ability to
manage tasks and resources for successful development and maintenance of
processes, policies, design standards and user solutions.


Key Responsibilities:

  • Responsible
    for the effectiveness of complex & strategic business processes and
    develops sustainable, repeatable and quantifiable business process

  • Performs
    data analysis to assess effectiveness of processes and makes recommendations
    for improvement.

  • Develops
    hypotheses around areas for improvement and builds a fact base to support
    appropriate next steps.

  • Identifies
    innovative solutions to inefficiencies based on research within the
    organization and market intelligence.

  • Manages
    the planning and implementation of process improvement initiatives.

  • Works
    with Technology partners as needed to provide support for development efforts
    of sales tools, including process design, testing, documentation, and operational

  • Observes
    front line sales teams to ensure that processes and tools are being used
    properly across all channels.

  • Manages
    several priorities at once in terms of observing activities and formulating
    recommendations related to multiple initiatives.

  • Organizes,
    leads and facilitates cross-functional project teams.

  • Successfully
    builds and manages relationships between various field and corporate contacts
    to fully meet their business process and change management needs. This includes
    defining policies, methods & procedures and best practices.

  • Has
    exceptional business acumen and story-telling skills – the ability to
    communicate an insight to be understood easily and to drive action.

  • Has
    excellent interpersonal, leadership, presentation, and collaborative skills to
    work effectively with teams throughout organization.


  • 3
    or more years of experience in related field (i.e. process management, quality,

  • Demonstrated
    problem solving and analytical thinking skills. 

  • Excellent
    interpersonal, leadership, presentation, and collaborative skills to work
    effectively with teams throughout organization.           


  • BS/BA
    degree in related discipline strongly preferred.

  • Prior
    experience in management role preferred or leading projects.

  • Green
    Belt/ASQ certification preferred.

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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