Marketing Communications Specialist - Cox Media

Phoenix, Arizona
Aug 17, 2019
Content Marketing
Metro Area
Full Time

About Cox

Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us, and lets build a better future together.

About the Job

The Specialist, Customer Acquisition & Retention is responsible for working directly with the Sr. Manager, Lead & Demand generation to execute on strategies that attract new clients to Cox Media and retain our current base.  Through marketing and sales-based programs, this role will work to support strategies that ensure the right messages are reaching the right clients or leads at the right part of their sales journey to increase the likelihood they will become long-term Cox Media clients.

What You Will Do

  • Utilizes proactive customer service and loyalty skills to develop and implement programs to address customer inquiries and complaints preventing churn
  • Builds customer loyalty by effectively demonstrating the value of Cox Media products and services
  • Actively promotes revenue growth and retention of services through a proactive use of marketing programs and professional selling skills
  • Tracks client churn for trends and competitive insights
  • Stays informed about the competition and knowledgeable about Cox Media products
  • Serves as primary point of contact for client after the sale and in the early hand-off of the Cox Media relationship
  • Serves as primary point of contact developing programs to re-engage churned clients or for cross-sell and up-sell
  • Provides excellent customer service
  • Adheres to all quality and monitoring guidelines
  • Meets or exceeds performance and sales expectations
  • May take overflow calls for Inbound Sales

Other Accountabilities:

  • Serves as a key support team member in achieving Lead/Demand Generation annual revenue goals with efforts against new business and growth from existing client base
  • Creates, updates, and maintains library of marketing content for new client acquisition as well client retention
  • Promotes the Cox Media brand across social channels to increase customer loyalty
  • Supports the over-arching acquisition & retention marketing planning and editorial calendar, supporting campaigns as necessary through customization by audience
  • Build continuous partnership with the Sr. Manager, Lead & Demand Generation to understand and maximize key revenue opportunities throughout the year and unplanned as needed
  • Build continuous partnership with other members of the Marketing team to utilize all outlets available for client acquisition and retention – social, online, blogs, etc.
  • Build continuous partnership with other members of the Marketing Communications team to have an intimate knowledge of content library



  • 2+ years of experience required in marketing and/or sales
  • Able to demonstrate strong overall communication ability with an emphasis on written communication
  • Proficient use of MS-Project, Word, Excel, PowerPoint and Outlook
  • Self-motivated and able to grasp new concepts quickly – comfortable and confident in an ambiguous environment


  • BS/BA degree in related discipline strongly preferred
  • Advertising Industry experience
  • Project coordination and B-2-B environment experience

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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