Dealer Support Specialist II

2 days left

Location
Wilmington, Ohio
Salary
competitive
Posted
Aug 19, 2019
Specialty
Account Management
Metro Area
Dayton
Duration
Full Time
The essential responsibility of the Dealer Support Specialist II is to ensure that dealers receive the maximum benefit from Accelerated Title by overseeing day-to-day volume and identifying opportunities for richer utilization.  This includes working collaboratively with internal stakeholders and cross-functional teams to define and implement reporting/tracking needs for better decision making and monitoring/analyzing data from internal databases.  This position will partner with Product Management, Implementations, Operations, Marketing and Sales and will focus on proactive, continuous improvement within and across functional organizations in support of the customer. Client satisfaction and account growth are key metrics for success. 

 

Works
with management teams to identify, develop, implement and measure initiatives
to help ensure retention of enrolled dealers and other users and to drive
Accelerated Title utilization.

Proactively
works with enrolled user base to establish recurring cadence of meetings
designed to ensure that the dealer is maximizing the value they can extract by
utilizing Accelerated Title.

Leverages
utilization data to identify trends and missed opportunities. 

Uses
analytical skills to create, prioritize and conduct call campaigns.

Consistently
delivers a high standard of customer service.

Capture
user feedback around solution design, features, benefits and opportunities for
improvement and socialize with relevant members of the leadership team.

May facilitate initial or
recurring product training for enrolled dealerships.

Quickly
addresses customer concerns and escalations.

Follows
process to ensure problem resolution and support is timely and accurate.

Perform
account management responsibilities as needed including client presentations,
program training, and issue resolution. 





















  Qualifications:Education and qualifications

 
  • Strong data analytics, organizational, customer relationship and communication skills.
  • Proven track record of high-quality client retention.
  • Highly developed decision making and problem resolution skills.
  • Proven commitment to customer satisfaction.
  • Excellent Microsoft Excel and data analytical skills.
  • Proficiency in Microsoft Word, and SalesForce.com.
  • Bachelor’s degree or the equivalent experience preferred.
  • 3+ years of client relations experience or experience in building collaborative customer relationships.
  • Experience working in the auto industry/Dealership preferred

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

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