Client Service Coordinator II

Grove City, Ohio
Aug 20, 2019
Account Management
Metro Area
Full Time
This position is responsible for
overseeing and coordinating reconditioning vehicles including but not limited
to dealer, rental, and retail through the reconditioning fulfillment
process.   This person will also be responsible for Quality Control
if units coming out of the Body Shop.  The Reconditioning Coordinator
schedules, monitors and communicates all activities related to the
reconditioning of these vehicles, verifies required information and paperwork,
and performs appropriate data entry.


This position involves working
outside approximately 80% of the time. 


Job Responsibilities:

Perform various clerical
and administrative duties relating to vehicle recon fulfillment.

Maintain customer
account agreements, vehicle files, verification of title information, records
of the completion of reconditioning work, and other required information.

Create and maintain
billing files for reconditioning fees related to these accounts.

Ensure payment for
billings or accounts receivable are received timely and posted as well as
contact customers for reconciliation of discrepancies.

Analyze and manage
customer vehicle throughput via daily report/query capabilities.

Perform data entry and
verify customer vehicle information is accurately recorded in the system and that
vehicles are properly tagged with a work order.

Coordinate with the
reconditioning shop areas for vehicle repairs and post charges to appropriate
account in a timely manner.

Respond to customer
inquiries relating to assigned customer vehicles, provide quality service, and
assist in resolving problems.

Evaluate reconditioning
needs and provide timely and accurate quotes.

Receive vehicle and
registration information from customers interested in reconditioning services.

Enter all pertinent
information into AS400 and approved work requested by customer.

Utilize the AS400/VCF
systems to monitor and track vehicle repairs.

Communicate and schedule
repairs/enhancements with Recon Shop management.

Monitor vehicle through
reconditioning fulfillment process to ensure timeline commitment is met.

Review completed work
ensuring customer quality standards are achieved and/or exceeded.

Follow up with customer
to confirm completion and satisfaction.

Work with finance/local
management to ensure customers are charged and A/R is timely collected.

Visibly demonstrate
safety commitment by following all safety and health procedures and modeling
the behaviors related to such. Work in cooperation with safety leadership in
support of all safety activities aligned with Safety Excellence. 

Perform other duties as assigned by

Qualifications:High School Diploma or equivalent

4 years of clerical or
administrative support experience required.

Valid driver’s license and safe
driving record required.

Excellent communication and
organizational skills required.

Advanced computer software skills

Must be able to use general office
equipment (i.e., copier, fax machine, etc.). 

Ability to sit or stand for
prolonged periods of time.

Ability to perform repetitive data
entry tasks, manual dexterity.

Vision abilities required include
close, distance and depth perception.


Work Environment:

Occasional exposure to weather
conditions, fumes, and noise.



The posting is intended to describe
the general content of and requirements for the performance of this job. It is
not to be construed as an exhaustive statement of duties, responsibilities or

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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