Supv Client Service

Houston, Texas
Aug 23, 2019
Account Management
Metro Area
Full Time

This position supervises
and directs the daily functions of the Commercial Accounts department and is
responsible for maintaining positive relationship with Commercial Accounts
customers, developing new business, and providing quality service.

Key Responsibilities

  • Schedule and supervise the sale
    preparation for commercial accounts ensuring that accurate vehicle and
    account information is obtained

  • Establish and maintain a good
    working relationship with commercial account representatives and their

  • Establish and maintain a close
    working relationship with major Factory and Fleet Lease operations,
    including major banks, etc.

  • Schedule sale for commercial
    accounts after completion of the pre-sale reconditioning and required

  • Coordinate customer contact
    functions, such as redemptions, end of term lease, new car delivery and
    other customer inquiries

  • Supervise clerical staff to
    ensure paperwork is processed accurately and provided to the customer in a
    timely manner

  • Supervise the preparation of
    contracts, and pre- and post-sale reports as required by consignor

  • Follow up on aging vehicles and
    monitor and records their status until they are scheduled for sale

  • Verify that vehicle information
    is accurately recorded and vehicles are properly numbered for sale

  • Maintain post-sale paperwork
    and ensure records are complete

  • Monitor and make sure that
    changes to vehicles are posted timely and accurately and that vehicle
    records are maintain in compliance with contract requirements

  • Develop new commercial accounts
    through personal and phone contact with potential customers

  • Increase level of consignment
    with existing customers

  • Supervise and direct the work
    of commercial accounts staff by determining work procedures, preparing work
    schedules, expediting the workflow, assigning duties and examining work
    for accuracy and conformance to policies and procedures

  • Assist manager in counseling
    and disciplining employees, in evaluating employee job performance and
    conducting performance appraisals

  • Visibly demonstrate safety
    commitment by following all safety and health procedures and modeling the
    behaviors related to such

  • Work in cooperation with safety
    leadership in support of all safety activities aligned with safety excellence

  • Work with manager to review
    work volumes, plan and continuously monitor staffing levels to ensure
    efficiency, quality work product, and effective customer service

  • Review departmental performance
    against key performance indicators and metrics and develop

  • Qualifications:
  • High School Diploma or
    equivalent required

  • Valid driver's License and good
    driving record required

  • 1 - 3 years’ experience
    preferred in the automobile industry or the Auction business

  • Strong communication and
    interaction skills required

  • Competent supervisory
    experience and/or successful completion of a leadership program and
    excellent organizational skills required

  • Good computer and software
    knowledge, as well as experience with AS400 essential

  • Ability to work well with
    others and maintain focus and productivity under compressed deadlines

  • Strong attention to detail

  • Ability to drive vehicles with
    standard and automatic transmission

  • Regularly required to stand,
    walk, reach, talk and hear

  • Ability to sit or stand for
    prolonged periods of time

  • Vision abilities required
    include close, distance, color, and depth perception

  • Frequently required to stoop,
    kneel, crouch, bend, squat and climb

  • About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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