The Inside Dealer Success Consultant - Remote & Open (IDSC-RO) will be responsible to retain, advocate and grow a portfolio of franchise automotive dealers within an assigned remote district, as well as temporarily service vacant field territories. IDSC-RO’s will work closely with assigned dealers to ensure that Cox Automotive digital media solutions are meeting and exceeding dealer expectations by providing consultative sales assessments of their internet advertising needs.
Responsibilities:Conduct periodic business reviews.Analyze ROI goals and data for assigned book of business, and have a firm understanding and knowledge of media buying cycles, marketing and target demographics.Proactively monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives .Plan, propose and carry out strategy to generate additional business and fulfill service action plans. Identify cross-sell and upsell opportunities within portfolio in order to maximize revenue and minimize cancellations.Reinforce value proposition with content .Leverage qualitative and quantitative data to provide dealer insights. Advocate for assigned dealers during the implementation and onboarding of solutions .Respond and route customer issues to the appropriate resources.Proactively communicate account and sales information to management, Business Development team and Dealer Success team - including identification of obstacles and challenges that need to be removed.Utilize Salesforce to accurately and effectively track activity, as well as update opportunity and account information.Ensure billed revenue is collected within designated time frame. All other duties as assigned.
Qualifications:High School Diploma or GED equivalent required. 2+ years of Automotive dealership experience2+ years of call center or equivalent experience and knowledge 2+ years’ sales (inside or outside) experience and related applications and tools Proven experience developing strategy, setting priorities and managing multiple tasks simultaneously while remaining focused on many details Strong knowledge and experience with business software applications including MS Office Suite (Word, Power Point, Excel) and virtual demonstration software and communication toolsLike experience in a customer focused, account management, revenue driven environmentProven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships Demonstrated advanced communication skills (written, verbal, phone, and interpersonal) skillsProven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success
Preferred Qualifications:Bachelor’s Degree preferred or equivalent combination of education and experience.Media advertising experience Experience in an account management or service role
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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