Senior Program Manager

Atlanta, Georgia
Sep 06, 2019
Project Management
Metro Area
Full Time
The Program Manager is responsible for all
aspects of the program over the entire program life-cycle of the Contact Center
Strategy. They will have experience in executing large, complex enterprise
projects and programs. The Program Manager is well versed in program management
methodology, has rich background of program and projects successes, is
energetic, personable and thrives in a dynamic environment. The Program Manager
Possesses the ability to find creative solutions to issues that jeopardize
program goals/business objectives or timing, within budget or resource


This person is able to envision the ‘big
picture’ and interfaces with executive, business, functional and Cox Automotive
leadership to materialize the overall focus of the program in line with the
business strategy. Leverages his or her expertise to drive decision making on
all aspects of the program/project activities and mitigates erroneous
decisions. The Program Manager is able to manage program/project(s) in a
cross-functional, matrix management environment where high-risk, cost, impact
or change is paramount to the organization. The role relies upon experience in
relationship management, master plan management, communications, change
management, delivery execution and benefits realization.


  • Establish
    and maintain a working partnership with business owners, executives
    and project teams to rationalize business objectives & business
  • Establish
    a plan for program tracking and control including processes for management
    of the program.
  • Translate
    program objectives into integrated plans, schedules and budgets.
  • Oversees
    the overall management of related projects specific to the defined
  • Produces
    relevant program management deliverables such as program objectives,
    business case, program charter, risk assessment plan, stakeholder
    assessment, communication plans, issue/risk logs, benefits tracking, and
    program status reports.
  • Provide
    guidance to the team on development and execution of project plans and
    leads; supports initiatives with well-defined project needs and
    cross-functional roles/responsibilities throughout the project life cycle.
  • Define
    and track project milestones while developing, maintaining, and reporting
    on an overall integrated delivery plan.

  • Simultaneously
    manage work across multiple threads of the organization.
  • Communicate
    the program objectives, priorities and direction to all stakeholders.
  • Ensure
    planned, regular, and effective communication of status, issues, risks,
    and actions among all persons and parties involved in the program.
  • Establishes
    and manages a program level change control process that allows for
    submission of changes and impact assessment of changes.
  • Continuously
    monitor development process and proactively work to identify and resolve
    issues within the projects and across programs.
  • Demonstrate
    excellent communication and interpersonal skills. 

  • Qualifications:
  • Bachelor’s
    degree in technical, business, or management. Master’s Degree preferred.
  • Minimum
    seven (7) years of program management experience in delivering large-scale
    platforms, Mergers & Acquisitions and/or large scale business change
  • Demonstrated
    experience leading and directing large teams consisting of resources from
    across the enterprise, including People Strategies Information Technology
    and Finance.
  • Demonstrated
    experience of managing programs over $10M.
  • Strong
    networking and relationship management for effective stakeholder
  • Business
    leadership skills including decision making, problem solving and resource
  • Excellent
    verbal and written communication skills
  • Strong
    presentation, organizational, and interpersonal skills
  • Strong
    customer service skills; frequent interactions with senior level internal
  • Ability
    to understand, interpret, manage and communicate technical and business
    team’s needs, concerns, risk, issues and collisions across all
  • Experience
    in organizing, prioritizing, and coordinating complex team efforts.
  • Effective
    “consultative” and influential approach, combined with action-oriented
    passion for speed.
  • HR
    M&A Experience is preferred.
  • Experience
    applications such as MS Office (Word, PowerPoint, Excel, Project, and
    Visio) required.
  • PMP
    certification a plus, but not required.

  • About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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