Commercial Account Representative

Sep 09, 2019
Account Management
Metro Area
Full Time
About Manheim Canada

Canada is part of Manheim, the leading global provider of vehicle remarketing
services for more than 70 years. With locations in Vancouver, Edmonton,
Toronto, Montreal, Moncton, Halifax, and 24/7 sales via, Manheim
Canada hosts more than 30 in-lane and online auctions each month. Manheim
connects buyers and sellers of used vehicles to the world’s largest wholesale
used-vehicle marketplace, helping dealers and commercial customers achieve
results through auction channels, data analysis, inspections, financing,
transportation, purchase protection, mobile products and a wide range of
solutions. For more information, visit


Job Description:

position is responsible for maintaining positive relationships with Commercial
Accounts customers, working closely with accounts to coordinate vehicles for
sale, and ensuring effective operational flow.


Job Responsibilities:

  • Maintain accurate
    account records and a positive customer relationship by ensuring efficient
    and accurate handling and resolution of account problems.
  • Establish and maintain close
    working relationships and good rapport with major commercial accounts.
  • Develop
    new commercial accounts through personal and phone contact with potential
    customers and increase level of consignment with existing customers.
  • Resolves customer
    problems and inquiries effectively and efficiently, while consistently
    providing quality service.

  • Review customer account
    records for completeness and accuracy; maintains customer account files in compliance
    with contract requirements.

  • Review and update
    condition report; approve and audit vehicle repair report. 

  • Walk vehicles and make
    recommendations for reconditioning to increase vehicle value.

  • Communicate with Lot
    Operations and Recon departments to ensure appropriate movement of vehicles to
    the shops and ensure timely completion of reconditioning. 

  • In coordination with account
    administrator and account specific procedures prepare sale vehicle run process
    including run order, scheduling, notice to customer account, etc.

  • Work with lot
    operations and quadrant coordinators to ensure appropriate scanning and
    organization of account vehicles. 

  • Review vehicles in sale
    line up, locate missing vehicles, and work with account representative to
    ensure vehicles are ready for sale.  

  • Visibly
    demonstrate safety commitment by following all safety and health
    procedures and modeling the behaviors related to such.  Actively
    participate in support of all safety activities aligned with Safety
  • Perform
    other duties as assigned by management.

  • Qualifications:
  • High School
    Diploma or equivalent required.
  • 2 - 4 years of
    experience in the automobile industry or the Auction business required.

  • Associate’s degree
    in Business Administration or related field preferred..
  • Valid Driver’s License and safe driving record required. 
  • Ability to drive vehicles with standard and automatic

  • Excellent
    communication and interpersonal skills required.
  • Commitment to
    providing excellent customer service essential.
  • Strong
    organization skills required.
  • Good computer and
    software knowledge, as well as experience with AS400 essential preferred. 

  • Regularly required to
    stand, walk, reach, talk and hear.

  • Ability to sit or stand
    for prolonged periods of time.

  • Vision abilities
    required include close, distance, color, and depth perception.


    Work conditions:

  • Amazing benefits: 5 weeks paid vacation per year; Generous Insurance plan
    (medical, dental, life, disability); RRSP contribution plan; Venngo Discount programs; and much more!
  • At Cox Automotive
    Canada, our employees are our greatest resource!

  • Work Environment:

    exposure to outdoor weather conditions. 
    Moderate noise level.


    About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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