Process Manager I
- Full Time
Cox Communications is the largest
private telecom company in America, and we proudly serve six million homes and
businesses across 18 states. At Cox, we are committed to creating meaningful moments
of human connection, not only with our products and services, but also with our
career opportunities. Come connect with us, and lets build a better future
Intermediate Professional with responsibility
for providing data analysis and insights for the Center Stage team. The professional will be working in a matrix
environment with internal business groups on designing & improving business
processes. The professional should have a strong understanding of reporting and
comfortable working with large datasets and providing insights. Experienced in pulling data sets, running
analysis (trend, correlations and hypothesis testing). Responsible for the effectiveness of smaller
and/or less complex business processes and develops sustainable, repeatable and
quantifiable business process improvements. Processes are typically individual
or intra-organizational, although some processes at this level may affect
multiple functions. Leads & Partners
with cross-functional teams and stakeholders on ideas and solutions that impact
operational results. Provides mentorship and guidance to team members and
Responsibilities and Essential Functions
data analysis, metrics, tools and budgetary expenses to assess best practices
and effectiveness of processes and procedures and makes recommendations for
for developing and implementing dashboards and reports for Center Stage.
to work with multiple and large data sets and provide business insights and
identify opportunities for improvement.
and improve workflow tools.
with training, and oversight of Center Stage agents.
share and implement best practices.
are typically individual or intra-organizational, although some processes at
this level may affect multiple functions.
the planning and implementation of process improvement and/or change management
matrixed team efforts to maximize performance, productivity and successful
achievement of department/team metrics and goals.
compliance across the organization with applicable processes and procedures.
and implements processes to establish and maintain quality standards of
existing products and services.
policies, methods and procedures to supporting and lending to improvement of
business processes and in support of change management.
consultation on the use of re-engineering techniques to improve process
performance and product quality.
that changes are deployed in a consistent, timely fashion that manages the risk
of change, minimizes disruptions to the target environment, and provides a
framework to ensure that changes are successfully implemented.
leads and facilitates cross-functional project teams.
builds and manages relationships between various field and corporate contacts
to fully meet their business process and change management needs. This includes defining policies, methods
& procedures and best practices.
the implications and applications of emerging technologies along with
presentations and training courses including measurement, analysis, improvement
to development of an operating plan, budget and performance goals.
are relatively homogenous.
spend up to 20% of time performing service, production or support work or may
manage a project or process that is more narrowly defined or basic/noncomplex.
- 3 or more years of experience in related field
(i.e. process management, quality, etc.)
- Strong data analytics skills.
Experience in report and dashboard building; with
understanding of trending analysis, correlation studies.
- Experience working in a call center or
- Experience with working with large data sets.
- Excellent interpersonal, leadership,
presentation, and collaborative skills to work effectively with teams
- BS/BA degree in related discipline strongly
- Prior experience in management role preferred or
- Green Belt/ Lean training preferred.
- Experience with QuickBase and/or other workflow
Travel may be required on average from 10% to
15%, but could be as high as 25%, as business dictates, to and from Atlanta and
all Cox locations for team collaboration meetings, meetings with Senior
Leadership and/or training opportunities when Telepresence facilities are
either not available or conducive to the work effort involved.
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.