Technical Client Service Rep I

Lees Summit, Missouri
Sep 11, 2019
Account Management
Metro Area
Kansas City
Full Time

Client Service Representative – Xtime, Lee's Summit, MO

This is a Call Center position where most of
troubleshooting is over the phone. The Technical Support Specialist will work
directly with customers via phone and email to resolve their application and
product issues.  This position requires
self-initiative, ownership, excellent listening skills, and motivation to
provide exceptional customer service from inception to resolution for each
issue.  Your technical and interpersonal
skills are critical to success in this position.

Specific Responsibilities

As a Technical Support Specialist, you will
represent X-Time in customer communication via phone and email to assist
customers in resolving technical issues

Demonstrate strong interpersonal and
communication skills, while working with diverse audiences
Exhibit personal responsibility,
accountability, and teamwork
Troubleshoot difficult problems with
either the customer’s configuration, our software, or  vendor integration points
Provide one-on-one training to new and
existing customers as needed while working on support tickets
Identify and resolve issues that prevent
users from utilizing our software
Provide proper follow-up, even when a
problem has not been resolved, to ensure customer is kept apprised of
issue status
Maintain strong working knowledge of
released products
Must have the ability to accommodate
extended work hours, a flexible schedule, and work overtime as needed


Required Qualifications

Must be flexible to work any shift during
business hours, currently Monday - 
Friday 6am -7pm Saturday 8AM - 5PM (hours subject to change to meet
business needs).  Must have the
ability to accommodate extended work hours, a flexible schedule, and work
overtime as needed
Must have excellent written and verbal
communication skills


education requireD

High School Diploma or GED



Ability to analyze, troubleshoot, and
document issues related to system performance and functionality

Experience supporting online products and
Experience using web developer tools to
troubleshoot website problems.  Ex:
Chrome, IE, Firefox, and etc.
Experience supporting mobile devices such
as IOS and Android



College degree preferred; at a minimum Associates
Degree or Technical Certification or commensurate work experience.

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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