Community Marketing Manager
- Full Time
Workers’ Comp Made Better
If you are injured at work, most industrialized countries establish workers’ compensation systems that require your employer to provide for all of your care and treatment while you heal from your injury. In the United States, each state sets up its own workers’ compensation rules for employers to assume financial responsibility for injured employee care.
The world would be a better place if injured employees could access the best medical treatment and services. Unfortunately, the complexities of workers’ comp often frustrate and discourage medical providers; as a result, many providers refuse to treat employees injured while at work.
DaisyBill is built for these providers and eliminates many of the frustrating complexities that burden the process of getting paid by employers for the services and treatment needed by injured employees.
Our customers are our number one priority; they stay with us because we constantly keep them top of mind as we develop technology to make their workers’ comp billing world so much easier and better. We adore our customers and our customers adore us -- they make DaisyBill the best at what we do.
DaisyBill was founded in 2012 and is an established and profitable niche enterprise B2B technology company. We preserve many of the benign characteristics that fueled our early start-up days but without the worries of answering to outside equity.
The DaisyBill Team devotes all of our collective expertise, talent, and resources to the pursuit of our mission of improving injured employees’ access to the very best medical care. Join our team.
DaisyBill GOAT Values
- Be bold - The status quo just isn’t good enough
- Outperform - What we do, we do best
- Customers matter- Keep our customers top of mind, constantly, and all else follows
- Persevere - Find a way or make one
- Improve constantly - We get smarter
- Collaborate - Me. We.*
- Be nice - Real, straightforward, open-minded, honest, and ethical
- Value diversity - Of thought, experience, mindset, and angle of attack
- Live your best life - Work should only be 25% of your life
- GOAT - The Daisy Team strives to be the Greatest of All Time
*Muhammad Ali spoke at Harvard University in 1975. When someone in the audience requested a poem, Ali’s response was “Me. We.” Although some believe Ali actually said “me, wheee” (which is also great), we’re focusing on the simple and pithy connection between the individual and the team.
Community Manager Job Description
DaisyBill is a loud frog in a small pond. Our blog and webinars are opinionated, wildly popular, and unmistakably DaisyBill. We are known for exposing the many injustices in the unfair workers’ comp system and fiercely defending the rights of doctors and other providers of services to injured workers.
Within the workers’ comp arena, our reach and influence are far out of proportion to our size. We’ve accomplished this without advertising and without pr; almost all the attention is based on our unique voice, persistent (and in some quarters, unpopular) advocacy, and, of course, outstanding strength of product.
We’d like to improve and expand on our influence with the right hires. For the Community Manager role, we want somebody who will:
- explore and develop the idea of an industry community forum
- drive awareness and engagement to help grow the DaisyBill brand within the workers’ comp community
- create and execute a communications strategy to tell our story: externally to everybody in our industry and to our users; and internally to the DaisyBill Team. And tell that story with personality, humor, and genuineness.
As part of a small but mighty Marketing team you will report directly to the CEO to develop and lead strategies to strengthen our role as the most important industry voice.
- Be our champion and apostle within the larger workers’ comp community:
- Work closely with our CEO on our blog, because the blog not only helps to promote DaisyBill’s products but it also creates and unites the larger DaisyBill workers’ comp community. Note: you will not be required to actually write blog posts, though it would be nice if you could.
- Send out weekly Digests of blog posts to every person on our mailing list
- Explore and develop the idea of an industry community forum
- Rework, re-think, and apply CPR to our social media (it needs some (big) help), and put us on a social media calendar
- Do the same with our “About Us” page and its individual bios
- Be the ally and advocate for our current and future users, working with the Support and Compliance teams:
- Re-work on-boarding communication, such as welcome emails
- Develop messaging around new users who are not using or under-utilizing DaisyBill
- Set up a monthly metrics email to users, detailing usage
- Process, store, and study user feedback, and set up a system to share that feedback, so that other teams can address both praise and problems. For instance:
- The blogger can answer recurring questions
- The Development team can address friction points with the software and develop frequently-requested features
- Be the best-informed colleague within DaisyBill, the one who shares relevant information and makes us a better-connected team:
- Circulate an internal newsletter
- Let team-members know of new customers, products, and other developments
- Rethink our Stand-Up and set up and manage Slack or other internal communications channels