Project Manager - Order Management III - Cox Business
- Full Time
Responsible for the oversight, coordination, management, and
communication of details on various projects (as assigned) from conception
through Design, Engineering, and Construction to create a smooth and successful
installation of the most complex combination fiber projects primarily for
designated large Political, Government, Schools and Hospitality clients. This
may also include carrier and enterprise customers. Manages the direction,
execution and completion of project management functions, end-to-end, for
complex high-revenue Cox Business customers. Facilitates communication across
operational groups, and ensures compliance with the defined processes and
Work requires a great deal of planning and independent
discretion to ensure the largest and most complex commercial projects for
designated large Political, Government, Schools and Hospitality clients
are completed in a timely manner and in Cox Communications' best financial
interests. Responsible for key decisions such as vendor selection, guidance on
selecting equipment to best meet customer needs, expediting the scheduling of
high profile projects to maximize immediate reoccurring revenue, determines
labor needs required to staff project, etc.
The PM-OM III will manage all complex combination fiber
projects for designated large government, schools, and hospitality projects
(which may include multi-site locations) in support of Cox Business customers.
Plans sequencing of projects and directs employees, vendors, and third-parties
to accomplish projects on an agreed upon timeframe. Sets and manages customer
expectations and proactively identifies and mitigates project risks.
PM-OM III will typically manage very high-profile clients
(e.g. political, government, schools, and hospitality) and the highest revenue
projects. This role requires a strong executive presence and ability to
influence individuals at various organizational levels (e.g. executives,
government officials, etc.).
Manages projects to ensure profitability. Prepares
cost-analysis to maximize return on investment. Completes margin analysis on
specific projects or unanticipated changes.
Services the company’s business operations by negotiating
installation, platform, and production solutions on company’s behalf to ensure
Regularly exercises discretion and independent judgment to
ensure project serviceability. Responsible for key decisions such as
vendor-selection decisions, guidance on selecting equipment to best meet
customer needs, expediting the scheduling of high-profile projects to maximize
immediate reoccurring revenue, determines labor required to staff project, etc.
Provides project management for Cox Business service
delivery process. Coordinates with Construction to build to new sites.
Determines the need for site surveys and conducts as necessary. Determines if
coordination is required with other carriers and coordinates as needed.
Identifies proper permitting and government approvals required for project and
ensures they are obtained. Evaluates the need for vendor work and equipment
installation to service location - oversees vendor work and equipment
installation to prepare for completion of the largest, and most complex
projects for high-profile and revenue projects.
Coordinates the delivery of designated largest and most
complex services with high profile customers. Conduct on-site post-installation
review and installation with customer.
Analyzes communications and requests from clients, support
departments, and subcontractors and determine what course of action is
necessary. Updates appropriate management team and stakeholders on project
status. Communicates project requirements to other departments.
Manages long range logistics and planning for multiple
customer projects. Obtains feedback at critical milestones and at project
completion to ensure that project efforts are meeting customer expectations for
time, cost, and results.
Coordinates with vendors and POC's for building access and
Work closely with functional business divisions, vendors,
and customers in defining project priorities, approach, resources requirements
and timing of deliverables.
Implements project management processes and methodologies to
ensure projects are delivered on time, within budget, adhere to high-quality
standards, and meet customer expectations.
Manages multiple, highly-complex project concurrently.
7+ years of experience required in related field (i.e.
Communications Industry, Project Management, etc.). 5+ years of experience
required if candidate possesses a related advanced degree (MS/MBA or above).
Requires exceptional understanding of HFC and fiber systems
utility-construction and design parameters, proficient in Windows-based
applications (Word, Excel, Project) and Order Management System (OMS).
Excellent interpersonal, collaborative, verbal and written
communication skills to work effectively both internally and with HICAP
Experience in telecommunications industry.
BS/BA degree in related discipline strongly preferred (i.e.
2+ years of experience in a Project Management role leading
cross functional projects preferred.
Prefer certification in PMP.
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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