Senior Client Performance Analyst
5 days left
- Full Time
Senior Client Performance Analyst is responsible for providing critical
analytical support and insightful performance data for the largest and most
complex dealer group clients of Cox Automotive spanning across all areas of the
will work in conjunction with Enterprise Dealer Partnership (EDP) Account Directors
and Support Team members to highlight key client trends, performance challenges
and opportunities, and measure/report on progress towards agreed upon standard
and custom KPIs and client performance metrics on a weekly, monthly, quarterly,
and annual basis. In addition, you will support the Client Solution Architects,
Strategists and Experts in leveraging data to respond to ad hoc client requests
and identify new ways to leverage both client and Cox Automotive data to more effectively
advise on client strategy, including building data insights into client
the role is primarily internal facing, on occasion you will interface directly with clients
to understand strategy and objectives and build customized analytical solutions
to identify opportunities for clients to increase revenue and/or reduce
costs. Using data analysis, you will be
responsible for translating high-level questions and requirements into
actionable recommendations. Inherent in this is a
broad level understanding of the various Cox Automotive products and solutions
and key automotive performance metrics, and how to convert analytic metrics and
results into usable information for the Account Team.
critical that you are able to develop an in-depth knowledge
of our data structure and business rules to deploy repeatable reporting
In order to accomplish this, you will need to interface directly with cross
functional partners in Value Analytics, Business Intelligence, and Data
Enablement functions to ensure alignment on strategy and efficient / consistent
use of enterprise data sources and tools. You will
report directly to the Senior Manager of Client Analytics within EDP.
This role has the following responsibilities:
- Proactively gather, analyze,
and synthesize both client and Cox Automotive data across all areas of the
client’s business highlighting client performance against agreed upon
performance metrics and industry KPIs.
- Arm client facing team
members with key insights that can be leveraged to make performance
recommendations during client conversations and face to face meetings.
- Develop and produce an
agreed upon set of client performance reports on weekly, monthly, quarterly,
and annual basis covering all aspects of the dealers’ business and all solution
groups within Cox Automotive.
- Identify relevant data
sources within Cox Auto and from the client to feed analytical models and
- Seek out new ways to
leverage client and Cox Automotive data to unlock value and performance
recommendations for dealer group clients of Cox Automotive.
- Build-out dashboards
and reports to address client and internal needs, leveraging AWS environment
and any code/logic that currently exists.
- Deliver insightful
analyses, quickly and accurately, on a just-in-time basis.
- Summarizing /
translating complex technical concepts into simple communications / client
- Partnership with analytic
peers across Cox Automotive to deliver a seamless view of client and Cox
Automotive performance across a specific book of business.
- Manage a backlog of
requests, prioritize and escalate work accordingly using a logical and
- Communicate requests to
business owners at a proper level, using a combination of data-based and visual
story telling (PowerPoint, Excel, Tableau, SFDC Einstein / Wave Analytics, charts,
graphs, tables, etc.)
- Continuous learning and
training to stay up to speed on the latest industry trends and data analytic innovations
including capabilities to translate metrics into usable client insights.
This individual will
- An ability to draw
connections between data metrics and potential business drivers.
- Quantitative experience
and ability to build Excel models to highlight client and Cox Automotive
- Passion for and
understanding of the automotive industry and ecosystem
- Understanding of the
Cox Automotive product offerings and key metrics associated with each solution.
- Solid understanding of
the Client Engagement Model
- Outstanding written and
verbal communication skills.
- Bachelor’s Degree required in Finance, Economics, Mathematics,
or like discipline; MBA or advanced degree preferred or equivalent combination
of education and experience.
- 5 or more years direct experience with analytics,
reporting, data mining, advanced analytical modeling, and data visualization.
- Technology consulting experience preferred
- Experience with SQL, Python, Alteryx, and Tableau
- Demonstrated ability to understand and influence
- Demonstrated ability to explain complex concepts using
reporting and data visualization tools
- Demonstrated ability to be successful within a fast pace, complex,
- Up to 15% travel requirement
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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