Mgr Client Service
- Full Time
Oversee TRA and Specialty functions ensuring positive customer
relationships, focus on growth of business, successful sale execution, completion
of quality repairs, and appropriate preparation of records for customer
& ensure that changes to vehicles are posted timely and accurately seeing
to it that vehicle records are maintained in compliance with contract
Coordinate and review customer files and account records with
appropriate managers to efficiently monitor aged inventory and title delays.
to customer issues where the Administrator does not have the authority and
escalate when necessary. Will also resolve
overflow of issues when the Customer Account Manager is unable to respond in a
the work of commercial accounts staff by determining work procedures, preparing
work schedules, expediting the workflow, assigning duties and examining work
for accuracy and conformance to policies and procedures.
sale for commercial accounts after completion of the pre-sale reconditioning
and required paperwork. Coordinate customer contact functions, such as
redemptions, end of term lease, new car delivery and other customer inquiries.
and supervise clerical staff to ensure paperwork is processed accurately and
provided to the customer in a timely manner.
Maintain accurate account records and a positive customer
relationship by ensuring efficient and accurate handling and resolution of
Develop new accounts through personal and telephone contact with
potential customers and increase level of consignment with existing customers.
Maintain communication with other departments
and management team providing relevant information to coordinate activities of
the department and ensure high quality of service to both internal and external
Support the development,
deployment and maintenance of Department policies, practices and procedures.
Train and ensure
support staff are compliant with standard business practices in order to
provide a consistent high-quality facilitation services within the marketplace.
Assist in development
and reporting of accurate and efficient key business drivers as well as the review
of Quality Assurance, Transactions, Service Levels, and other key department
metrics for all online channels.
operational process development and implementation of projects. Will require knowledge of auction operations,
problem solving skills, leadership skills, effective meeting skills, ability to
work in groups, and the ability to provide constructive feedback.
Lead and work on
strategic projects for the Operating Location for online transaction
Visibly demonstrate safety commitment by following all safety and
health procedures and modeling the behaviors related to such. Work in
cooperation with safety leadership in support of all safety activities aligned
with Safety Excellence.
with manager to review work volumes, plan and continuously monitor staffing
levels to ensure efficiency, quality work product, and effective customer
service; review departmental performance against key performance indicators and
metrics and develop and execute strategies for improvement.
Assist manager in maintaining and developing assigned staff by
recruiting, selecting, orienting, and training employees, and by providing
educational opportunities. Counsel and discipline employees as necessary. Plan,
monitor and evaluate job performance, and conduct performance appraisals.
leads the team at the location by setting an example in behavior, championing
Cox/Manheim values and ensuring that all employees are treated with respect.
all company policies and procedures related to employee and customer conduct.
with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety,
Security, Sales) to ensure effective and efficient operational processes that
align with company objectives and strategies and high-quality customer service
- High School Diploma or equivalent required; some college
- 1-3 years of previous management/supervisory experience or 2-4
years of customer service or sales support experience strongly preferred.
- Excellent leadership and supervisory skills.
- Strong customer service orientation.
- Excellent communication (written and verbal) and interpersonal
- Ability to work in a high
performance, fast-paced team environment.
- Solid computer skills, including ability to use Internet and MS
- Ability to adapt to and work effectively within a constantly
- Excellent customer service and problem-solving skills.
- Ability to sit or stand for prolonged periods of time. Ability to
perform repetitive tasks. Manual
- Vision abilities required include close, distance and depth
Occasional exposure to outdoor weather conditions as well as
noise, dust, and fumes in auction lanes.
The posting is intended to describe the
general content of and requirements for the performance of this job. It is not
to be construed as an exhaustive statement of duties, responsibilities or
more than 20,000 employees in operating locations around the globe, Manheim is
the world's largest provider of vehicle remarketing services. In 2010, Manheim
handled nearly 10 million used vehicles, facilitating transactions representing
more than $50 billion in value. A
subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the
wholesale vehicle buying and selling experience through investments in
technology and innovative products and services. Manheim markets Manheim
Financial Services (MAFS), OVE.com, Total Resource Auctions, Manheim Frontline,
Manheim Specialty and Heavy Truck & Equipment, Manheim Consulting and other
respected brands to the remarketing industry in 15 countries, including
Australia, Turkey and the United Kingdom.
Manheim is an Equal Opportunity Employer and a
Drug-Free workplace. Please submit your resume to: http://www.coxenterprises.com/coxcareer/
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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