Director, Solutions & Operations-Peacock, DTC
Location: Universal City, California
Function: Marketing & Communications
Specialty: Digital Marketing, Web Production
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive
Introducing Peacock, NBCUniversal’s new streaming service that combines timeless shows and movies, exclusive originals, kids programming and current hits, with timely news, sports and pop culture. All together. All in one app. In preparation for our launch in 2020, we are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative.Director, Solutions & Operations, Peacock NBCUniversal is hiring a Director, Solutions and Operations to join the newly created Platforms Editorial team in the Direct to Consumer business. We are looking for an approachable and calm yet highly competitive candidate who is adept at swiftly handling change in a constantly evolving industry. The Platforms Editorial team will be tasked with ensuring the readiness of the streaming library by managing the artwork, metadata and related assets that power the streaming library, including alternative and custom assets used in audience segmentation and multi-variate testing. It is a 24/7 operation responsible for updating content based on performance, programming tactics and events unfolding in real time, working in coordination with the Product, Marketing and Customer Support teams in addition to other stakeholders. The role of Solutions and Operations is designed to own the editorial team's relationship with the tech stack. Creating requirements and writing user stories based on the editorial needs, working with the various technology teams to implement the features, as well acceptance testing. This role also owns training the larger editorial team on how to use the tool, new features and new processes. They help set standards for process and the use of these tools, while constantly looking for ways to improve the efficiency, effectiveness and flexibility of the platforms. Sometimes things don’t happen as we planned. The Director, Solutions and Operations will be tasked with finding solutions quickly to often complex problems, at times using methods outside the normal tech stack. The successful candidate for this role will bring hands-on experience managing complex publishing projects, aptitude with a variety of content management systems and a sense of personal responsibility for the excellence of their work while understanding the business importance of specific deadlines and goals.
• At least 5 years experience publishing at a large scale editorial, e-commerce or video service.
• Deep experience publishing across digital platforms, web, mobile, connected devices, game consoles, smart TVs.
• Excellent user story creation skills, with the ability to distill and impart complex and/or subtle requirements in an easy to understand fashion to technologists and user experience teams, Jira experience preferred.
• Working knowledge of ad sales technology.
• Demonstrable ability to manage an ever-changing content pipeline.
• Excellent writing and presentation skills.
• A history of establishing KPIs and targets, and then working to hit those goals.
• Freewheel experience preferred.
• A passion for television and movies.
At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.