Business Operations Manager

Posted: 10/10/2019

Location: Universal City, California
Function: Marketing & Communications
Specialty: Digital Marketing, Web Production
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive

The Business Operations Manager will be part of the Content Distribution Business Operations team. The business operations team is tasked with leading the department’s in-market VOD and linear product workflows. The business ops manager will be assigned an in-market CD product(s) to oversee and manage from end-to-end; serve as that product’s subject matter expert (SME). Duties include overseeing workflows for all products related to Authentication onto NBCU sites and app and/or VOD content, to ensure contractual entitlements, compliance requirements and monetization strategies are met. They will be responsible for leading efforts to identify and improve or expand capabilities to grow revenue or cost savings opportunities. This person will also be responsible for creating and executing plans for in-market rollouts of CD products to our (d)MVPD partners.
Oversee execution of distribution partners’ network entitlements. Manage by working with industry adopted authentication tools and vendors.Identify improvement opportunities to authentication workflows and products to make accessing NBCU sites and apps easier for consumers and encourage consumption. Drive workflow requirements to maximize VOD turnaround time, availability and consumption.Work with key partners to complete manual and dynamic ad work flow and identify gaps in the workflow. Create and implement action plans to resolve gaps.Suggest strategic initiatives that will help minimize risk in production due to gaps and weaknesses in the operational workflows Serve as primary liaison between business and technology teams to ensure business needs are understood, planned accordingly, and executed.Support & create operational metrics by aggregating data, validating data with internal teams, and presenting in a clear and digestible presentation format.
  • Support existing and new product development efforts. Prioritize business requirements, and provide leadership and oversight for development team, status and updates to Business Partners
  • Owns clarification, rationalization and documentation of in-market CD products.Be able to manage external vendors and expectations with distribution partners.Facilitates large-group project planning and management sessionsProvide ad hoc operational support as needed – e.g. video order creation, conduct UAT, etc.
  • Oversee offshore customer service support team and monitor viewer engagement performance
  • Customer service KPI trend analysis to identify opportunities to implement process or service improvements to ensure a great viewer experience
  • Looks for areas to improve the viewer experience on our sites and apps to generate viewer engagement and retention
  • Maximize offshore team resources by finding areas where we can leverage their skill set

  • Basic Qualifications
  • Bachelor’s Degree in supply chain management, business management or industrial engineering or equivalent work experience
  • A minimum of 3- 5 years of supply chain, project management, or product management experience
  • Ability to translate business process needs into clear product requirements
  • Strong verbal, writing, and presentation skills
  • Experience in process improvement with results
  • Experience in defining user requirements

    Preferred Qualifications
  • Experience with relevant business application software preferred
  • Experience with project management software preferred
  • Digital Distribution and Entertainment industry experience a plus
  • Solid history and examples on Project Management skills
  • Knowledge & ability to read XML and JSON files
    Eligibility requirements:
  • Interested candidates must submit a resume/CV online to be considered
  • Must be willing to work in Los Angeles, CA
  • Must be 18 years or older
  • Willingness to travel, work nights and on weekends with short notice
  • Must have unrestricted work authorization to work in the United States

  • Ability to analyze, provide strong problem solving skills & strategic thinking skills
  • Ability to prioritize multiple projects based on a changing requirements
  • Ability to effectively communicate throughout all levels of the organization
  • Ability to handle adverse and unexpected situations in a composed and professional manner
  • Ability to adapt to and initiate change in a fast pace & agile environment

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

  • We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

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