Customer Service Representative

2 days left

Oct 16, 2019
Metro Area
Full Time

About NextGear Capital Canada

NextGear Capital is a subsidiary of Cox Automotive and one of the world's largest automotive inventory financing institutions. NextGear Capital, together with its affiliates, provides flexible lines of credit and capital solutions to over 22,000 dealer clients worldwide. The company offers state-of-the-art online and mobile account management tools, market-specific industry analytics, dealer performance data and collateral protection to its clients globally.  NextGear Capital Corporation is a Canadian company owned and operated by Cox Automotive Canada. For more information about NextGear Capital Canada, visit


Summary: The Customer Service Representative is the front-line
initial communication between the corporate office and the customer base. By design, it is to be the first and only contact the dealer needs to make for virtually any and all assistance needed by internal and external customers. The knowledge the CSR must possess is broad in spectrum in order to assist in the wide array of questions and situations the rep encounters.


Essential Duties and Responsibilities:


  • Apply daily liens on financed vehicles and request the radiation once paid
  • Daily follow up with our dealers who have ownerships out
  • Calls documented accompanied by precise notes entered into the system
  • For accounts concerned, perform daily data entry and complete the codification of loans
  • Conduct extensions and other account maintenance
  • Communicate with customers regarding vehicles sold at auction and request payment of outstanding loan
  • Answer the phone in a friendly and professional manner.
  • Answer questions, take the necessary actions  required, and follow up with the customers if necessary
  • Other related duties

Job Knowledge, Skills and Abilities:

  • In the area of Communications
    • Ability to become knowledgeable in all areas of the company
    • Must possess excellent customer service attitude/skills by being personable with ability to regain control of conversation going in the wrong direction.
    • Ability to communicate and listen to employees as well as supervisors.
    • Organization and timely follow up skills are essential.

Education and Experience:                                                        

  • High School Diploma required
  • Prior experience in customer service

Training Requirements:

  • On the Job, ongoing

Physical Demands:

  • Sitting for long periods of time.
  • Standing, Bending.
  • May be required to lift and/or move boxes and supplies.

Work Conditions

  • Office Environment, within auction
  • Amazing benefits



About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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