Inside Sales Manager - Outbound Team - Cox Business
4 days left
- Full Time
Business Inside Sales Manager – Outbound Team leads assigned
inside sales team to achieve Cox Business sales goals. Hires, trains, and
coaches performance of inside sales and/or retention staff in assigned market
to ensures that corporate sales and retention strategies are followed and goals
The role is part of a
budget-driven, sales organization; pressure to meet ambitious sales goals and
will involves people management and complexity. Use of personal or
company car to travel occasionally to customers’ locations within the system is
an expectation of the role.
and Essential Functions
Essential functions of
the role include leadership, planning, communication, administration, and
self-development. Primary responsibilities within these functions
• Develops a
professional sales culture. Serves as a role model for the sales team in
all aspects of the business. Balances the urgency of meeting budget goals
with focus on team success.
• Hires and builds a
sales team that has the ability and resources to achieve sales and retention
• Coaches, develops and
manages the performance of the inside sales and/or retention sales staff to
ensure they have the capabilities required to meet targets for revenue growth,
service, productivity, quality and optimization of customer satisfaction within
assigned area. Ensures that each sales representative is using the IMPACT
Sales approach and uncovering the needs of each customer to ensure the Cox
Vision and Trusted Provider focus.
• Serves as a subject
matter expert or advisor on selected customer sales and handles issues
escalated by team members.
• Collaborates with CB
Marketing Manager to assure that effective planning and coordination between CB
Sales and the overall marketing objectives of Cox is maintained.
segment-specific strategic planning to maximize market share and revenue and
maximize the potential of team’s account lists. Assigns accounts to appropriate
sales channels, and within outside sales, assigns account representatives with
consideration to share growth, cost of sale, and client potential.
• Sets sales goals (quotas
plus key sales objectives for inbound and outbound sales) and other defined
sales metrics for inside sales representatives, based on corporate/regional
sales goals for assigned market.
• Develops appropriate
territory structures for geographical and/or vertical markets.
• Develops account
forecasts and manages Sales team to achieve maximum revenue while maintaining
• Communicates customer
concerns, sales opportunities, implementations, and related issues within the
sales team, across the local system, and across systems. Recommends and
coordinates implementation of solutions with various Cox organizations.
• Leads sales team
meetings to coordinate sales efforts and communicate changes in direction,
products, policies, expectations, processes, and standards.
• Works with the
Manager of Outside Sales to ensure customer leads received from their direct
reports are passed to Inside Sales Representatives as appropriate.
• Coordinates and
maintains effective working relationships with other Cox Business and Cox
Communications departments to ensure high quality customer service.
• Reviews and
approves sales presentations, ROI assessments, commission reports, and other
reports developed by Inside Sales Representatives within his/her approval
• Prepares regular
expense reports and controls expenses while meeting or exceeding corporate
revenue goals and maximizing product margin.
• Ensures that
direct deports update all required customer information in a timely fashion.
job-related training and informally remains current on technical information
regarding Cox’s telephony, data, and video products and offerings, and sales
through completion of required/recommended training program.
• 7 or more years of experience
required in related field; 5 or more years of experience required if candidate
possesses a related advanced degree
• 3 years business-to-business sales
• Requires 6 months work experience
using Windows-based PCs, Microsoft Office
• Valid driver’s license, good
driving record, reliable transportation
• Excellent skills in building
relationships, building the sales team, business sales skills, champions
adaptability, coaches and develops, oral communication, demonstrates business
acumen, continuous learning, making sales operations decisions, PC skills, and
promotes accountability in order to work effectively with teams throughout
• BS/BA degree in related discipline
• 2 or more years of experience in a
management role preferred
• 3 years experience in
• 1 year call center sales
supervisory or management experience
• Knowledge of the local market
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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