Senior Project Manager - Technical, Cox Business
- Full Time
Plans, organizes, secures, and manages resources to bring about the successful completion of specific project goals and objectives. Projects are temporary endeavors with defined beginning and end and are usually constrained by time and resources. Partners with project stakeholders, internal customers, external vendors, and cross-functional teams. Facilitates a cross-functional team to execute on defined deliverables and drives key decisions. Common deliverables typically include the project charter, scope definition, requirements documents, work activities, project schedule, risk register, communication plan, resource plan, risk management plan, procurement plans, project budget, quality control plan, status updates, reporting, and tracking. Uses industry recognized/generally accepted PM knowledge, skills, tools and techniques to achieve a project’s stated objectives. Typically, does not independently deliver content or decisions which define final project deliverables.
Technical – requires technical experience &/or education (IT/Engineering) to effectively perform the accountabilities of the role.
- Manages complex and strategic projects under minimal or no supervision
- Reporting, communications, relationships, and sphere of influence typically occur within team, key stakeholders and senior management
- Full accountability for planning and securing resources for tasks, allocation, estimation, scheduling and risk management
- Project cycle of typically 1-3 years
- Actions at this level can cause or prevent delays, inefficiencies or unnecessary expense that measurably affect operational results of a CCI business or the efficiency and effectiveness of a team
- Projects typically affect business unit(s) and/or entire company
- Budget management typically includes costing, tracking of status and resolving cost issues
- May provide guidance and direction to more junior project management staff
- Develops detailed project schedules, project estimates, resource plans, and status reports; tracks key project milestones and adjusts project plans and/or resources to meet needs of customers
- Initiates, plans, executes, and controls project efforts that utilize technological solutions
- Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations
- Develops and executes management plans for time, cost, scope, quality, communications, risk, human resources, procurement and integration
- Translates project requirements into project objectives and tasks
- Reports on project progress throughout the project lifecycle or specific phases within the Solutions Delivery Life cycle (SDLC)
- Coordinates the resources necessary to successfully complete the project
- Communicates major milestones and identifies potential project risks; conducts regular status meetings to review project activities; manages prioritization procedures
- Sets and manages client expectations, managing and escalating issues and changes
- Measures progress toward goals and revises project objectives; documents applying change control procedures
- Evaluates the impacts and risks of changes from multiple perspectives, assigns tasks that are necessary to reduce or eliminate those considerations, determines tentative implementation dates, and tracks results of the implementation
- Develops methods to measure customer satisfaction; obtains feedback at critical milestones and at project completion to ensure that project efforts meeting customer expectations for time, cost, and results
- Anticipates and identifies tasks required to support change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, and communicating implementation status
- Takes responsibility for changes to applications software and systems environments to ensure that changes to the environment have been properly analyzed and adequately coordinated and do not adversely impact the company’s ability to meet published customer service level agreements
- Partners with IT to reduce risk from changing technological infrastructure, hardware, automations, systems software, or applications systems
- Builds relationships with key stakeholders and project resources to drive key decisions and ensure timely project completion
- Produce and report on KPIs and metrics.
- Documents and understands what the technical environment dependencies are for each project to support an end to end integrated environment.
- Manages, the creation and tracking of processes, procedures, and documentation that improve environment stability, availability, and production
- Negotiates and provides levels of estimates for projects between business units and the Environment Management Team.
- Accountable for tracking and managing the creation of functional designs; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI; assesses project impact of system changes on users and internal and external customers and stakeholders
- 7 years of experience in related field (i.e. Change management, process improvement, project management,) or academic equivalent training or projects.
- Requires working knowledge of functional or related processes
- Demonstrated problem solving and analytical thinking skills.
- BS/BA degree in related discipline strongly preferred
- Experience in telecommunications industry desired.
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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