Technical Client Service Rep I - Mission, KS

Mission, Kansas
Oct 28, 2019
Account Management
Metro Area
Kansas City
Full Time

Are you a
driven, self-motivated person with great communication skills?  Bring your drive to VinSolutions
as a Technical
Client Services Representative where you will work
with our customers to troubleshoot and resolve their application


searching for Technical Client Services Representative to provide a high level
of customer service combined with solid troubleshooting skills. 


position requires initiative, ownership, excellent communication skills, as
well as the desire to provide exceptional customer service from inception to
resolution for each issue. 


technical and interpersonal skills are critical to the success of VinSolutions and our products. 


At VinSolutions, a Cox Automotive company, we will
offer you a collaborative environment, competitive pay and recognition for your
outstanding performance.


Ready to
start?  Keep reading to find out more!


Key Responsibilities

Handle routine customer questions relating to product
usage, as well as technical support issues relating to the VinSolutions’ family
of products

Develop and maintain strong technical expertise in VinSolutions’
products and those devices and platforms upon which the products function

Accurately log all customer information in the CRM
customer ticketing system

Adhere to corporate objectives for ticket processing
and associated support service level agreements for response time and
ticket closure

Facilitate communication from Support Team to other departments
as needed to complete cases


The Department is open Monday -
Saturday, 7AM - 8PM

Shifts are as follows: (7a-4p;
8a-5p; 9a-6p; 10a-7p; 11a-8p)

Saturdays are scheduled on a
rotation with a different day off during that week.



Strong customer service skills required.
Must be flexible to work any shift during business
Hours are extended and varied must have an ability to
accommodate a flexible schedule and work overtime as needed
Follow up/follow through skills required

Ability to handle and respond to multiple open issues

Able to work independently with little direction and
multi-task and handle various tickets at once while being extremely
productive and timely


& Specialized Knowledge


High School Diploma or equivalent required.
Associates Degree or Technical Certification preferred
Customer oriented background
Knowledge of various computer applications including
experience with business support applications such as MS Office (Word,
Power Point, and Excel) required
Excellent oral and written communication skills
Experience working in a team environment and assisting
others as applicable
Requires attention to detail and the ability to adapt
to change
Ability to type 40+ WPM
Hours are
extended and varied must have an ability to accommodate a flexible
schedule and work overtime as needed


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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